Live Events Ticketing: Resale and Pricing Practices

Saqib Bhatti Excerpts

Monday 13th January 2025 Commons Chamber

[Saqib Bhatti (Meriden and Solihull East) (Con)]

I thank the hon. Gentleman for advance sight of his statement. As he said, dynamic pricing is a strategy used across many industries outside the creative sectors, including by hotels, taxis and airlines. It can offer significant benefits for consumers when prices are low—for example through early-bird tickets or late ticketing.

The Government are right to emphasise the importance of transparency. Oasis fans know—I am one of them—that we did not have the necessary information up front, and I understand that the Competition and Markets Authority is rightly investigating that episode. However, it is my view that new regulations should be considered only when they are necessary and proportionate and do not duplicate existing rules. Current legislation already states that although dynamic pricing is legal, it must be implemented transparently. I can assure the Minister that we will carefully consider any proposals that could strengthen, improve or simplify the market for fans, but I warn him that we will oppose regulation introduced for the sake of introducing new regulation.

The secondary ticket resale market plays an important role for artists, fans and venues. It can provide a safer way to transfer unwanted tickets, ensuring that seats in venues are not left empty. The Minister claims that his reforms will better protect fans, improve access to live events and support the creative sectors. He claims that the proposals will give power back to fans and prevent them from being fleeced by ticket touts. We know that that is not true, however. We know that Labour’s plans will harm fans and venues, and make live events even harder to attend. [Interruption.] The Minister wants to know so I will tell him.

Let us first discuss price caps on resale tickets. The Government’s consultation proposes capping ticket resale prices to somewhere between the original price and a 30% uplift. That may seem on the surface like a reasonable measure, but we know that it will lead to an upsurge in black market activity and to more money flowing into the pockets of ticket touts. In fact, price controls would lead to a surge in unregulated and illegal transactions, leaving fans with little to no consumer protections. The Minister might not believe me, a free-marketeer, but in response to Government’s consultation, the Computer and Communications Industry Association, warned that

“Draconian regulation, targeting only the secondary market, will only mean more tickets changing hands in informal settings without the same protections that exist in proper marketplaces.”

I regret to say that the Government’s proposed measures to increase the regulation of resale websites and apps, and to raise fines for rule violations, will not prevent fans from turning to underground markets. We have already seen that in Victoria, Australia, where a 10% profit cap failed to prevent significant mark-ups on ticket prices, and even led a spike in the number of ticket scams. We know that scams are already a serious issue in the secondary ticketing market. For example, and as the Minister will be aware, Lloyds Bank estimates that Taylor Swift fans lost £1 million in ticket scams ahead of her tour. If his policy had been in place, how much more would fans have lost to scammers?

We know that a ticket resale cap will lead to empty seats and the prevent spontaneous ticket purchases. We saw that at the Paris Olympics, where restrictions on the resale of tickets left empty seats at many venues. Empty seats are bad not just for artists, but for the economy. Events at stadiums and venues provide a boost for local businesses, including restaurants, bars and other hospitality venues. Let us be clear: the hospitality industry is already under a lot of strain, not least because of the Budget of broken promises. Labour’s national insurance jobs tax, and its slashing of reliefs, have led the Music Venue Trust to warn that many businesses are at

“immediate risk of closure, representing the potential loss of more than 12,000 jobs, over £250 million in economic activity and the loss of over 75,000 live music events.”

Let us be clear: the reason we are here today is that the spin doctors in No. 10 are trying to move the news cycle away from a beleaguered Prime Minister, a Chancellor already drowning in the debt markets, and an anti-corruption Minister being accused of corruption. All the while, the Government and the Department are throwing creative industries and hospitality businesses under the bus.

[Chris Bryant]

Lordy, lordy, lordy! The hon. Gentleman says that he is an Oasis fan, but to be honest given how he talks about the last Tory Government, I think he must be a Nirvana fan—because everything was absolutely perfect when he was a Minister, wasn’t it?

Let me first put something right. The hon. Gentleman seems to think that our call for evidence on dynamic pricing is about all sorts of different industries, but it is only about the live events sector. We are not talking about the tourism industry, hotels, taxis or anything like that; we are talking solely about the live events sector. We recognise that that was not part of our manifesto commitments, so we want to hear people’s evidence and whether we need to take further measures.

One thing that I can say confidently is that it seems horribly unfair for someone logged into the system to see the ticket price going up—£120, £125, £130, £135—because that creates a sense of panic that they must buy one. It is perfectly legitimate to consider whether that is a good way of selling tickets and whether it is fair to consumers. That is a legitimate question to ask. I cannot comment on the Oasis situation; the hon. Gentleman knows perfectly well that the Competition and Markets Authority is investigating that.

Let me correct the hon. Gentleman’s other point. He kept saying, “We know that” this, that or the other will happen. Well, we do not know, for a start, but more importantly, let me explain to him what we are really trying to tackle. It is the thing where, say, Becky, who lives in flat 23, No. 75 High Street, is desperate to get two tickets to see her mum’s favourite band on her mum’s birthday later that year. She is absolutely desperate, so she tries and tries again to log on at 9 o’clock. She cannot manage to get into the system, but can see the tickets selling. At 20 past 9, all the tickets are gone but then—lo and behold—at 21 minutes past 9, they are available on the secondary ticketing market for vastly inflated prices. That is what we are trying to tackle. It is a very simple problem.

The hon. Gentleman referred to just one country, but loads of places around the world—France, Italy, Ireland, Poland, Portugal, Norway, Japan, Belgium, most of Canada, most of Australia, Israel, and several states in the United States—have simple measures in place. We want to ensure that we tackle that very simple problem. In the end, the value is created by the artists themselves and by the passion of the fans. It should not go into pockets that are not, in the main, based in this country and certainly have not contributed anything to the creation of that value in the first place.