Oral Answers to Questions

Sandra Osborne Excerpts

Monday 24th November 2014 Commons Chamber

[Michael Fallon]

I am happy to reassure my hon. Friend on that. It is very important that families understand the nature of service life, and there can be some misapprehension about the scale and length of reserve activity. If I may, I will ask the Under-Secretary of State for Defence, my hon. Friend the Member for Canterbury (Mr Brazier), the Minister responsible for the reserves, to meet her to see what further reassurance he can offer.

[Sandra Osborne (Ayr, Carrick and Cumnock) (Lab)]

15. What recent assessment he has made of the adequacy of resources available to process compensation claims for injured armed forces veterans.

[The Minister of State, Ministry of Defence (Anna Soubry)]

We have taken on extra staff, including five accredited doctors, to make sure that we process complaints and cases quickly. On the armed forces compensation scheme, I assure the hon. Lady that 100% of the cases of those with the most serious injuries are cleared within 20 days. We are making good progress; I have the full figures available to me, and I will share them with her.

[Sandra Osborne]

I thank the Minister for her reply. One of my constituents who was injured in Iraq tells me that she is caught up in a quagmire of red tape. She says that many of her queries go unanswered and that it takes years to settle claims. There is an online petition asking for an inquiry into the Veterans Agency in relation to those problems. What will the Minister do about it?

[Anna Soubry]

If the hon. Lady writes to me directly, I will be more than happy to take up her constituent’s difficulty and claim; I have no trouble with that. There have been difficulties, but good progress is being made. Unfortunately, some claims take much longer, because of their complexity and the changing nature of medical needs, diagnoses and prognoses. I can assure her that, in general, we are making good progress.