Passport Applications

Sandra Osborne Excerpts

Wednesday 18th June 2014 Commons Chamber

[Sandra Osborne (Ayr, Carrick and Cumnock) (Lab)]

I will try to be brief. Before I say anything else, in case I run out of time, I would like to add my compliments to the staff who are working so hard and to my own office staff, who have put in a great deal of work on the matter and dealt with some very distressed people over the past wee while. The Foreign Office warned nearly six months ago that closing overseas passport offices would lead to passport delays. In January this year, we on the Foreign Affairs Committee were informed of that by Foreign and Commonwealth Office officials. We all know now that the Government’s decision to shut down seven overseas offices has been identified as a key reason for the passport delays affecting thousands of our constituents, whatever the Minister says. Control of overseas applications for passports by British expats has been handed over to the Home Office, and that decision has meant that since January, British passport offices have had to deal with an extra 350,000 applications for travel documents.

[Fiona Mactaggart]

Will my hon. Friend give way?

[Sandra Osborne]

I will not give way, if my hon. Friend does not mind, so that other people can get in.

Hon. Members may be aware that the Foreign Affairs Committee is currently holding an inquiry into consular services. One of the most fundamental matters that expats expect, quite rightly, of the Government is an efficient and timely passport service. On passport applications, the FCO told the Committee:

“For most overseas customers the timescales for passport applications remain the same: four weeks for renewals and six weeks for first time applicants. In some countries this may take longer owing to the need for additional time required to complete checking procedures.”

Not surprisingly, it takes longer for officials in the UK to check details on applications from Britons overseas.

When former diplomats Sir Michael Arthur, former ambassador to Germany, and Mr Giles Paxman, former British ambassador to Spain and Mexico, gave public evidence to the Committee, I asked them whether the decision to transfer responsibility to the Home Office had been a good one. If people think that it is hard to get a straight answer to a straight question from a politician, they should try getting one from a diplomat. In typical diplomatic language, Sir Michael Arthur said:

“It was unpopular in Germany where it was felt that the distance made it more difficult to get a passport.”

Mr Paxman stated the obvious, saying:

“The need to transport the application back to the UK and then the final transport back out again is bound to add a little bit of time.”

That is an understatement, at best. However tactfully they put it, it was clear that they were acknowledging that the decision to transfer responsibility to the Home Office had led to a deterioration in service.

Does the Minister think that the transfer was a good decision, and why was no account seemingly taken of the totally predictable delays that it would cause? Are applications from people who live in Britain being delayed because of the need to process applications from expats? As late as 9 June, Mr Pugh stated that delays were due to an exceptional early summer demand for passports because of the improving economy and a rise in holiday bookings. That is not the case in Scotland, where it has been in the news this week that people are staying at home this year for their holidays.

The Minister did not even mention the key problem that has been caused by the change in the system. The Prime Minister has accused the Leader of the Opposition of trying to frighten people, but he does not need to do so because they are already terrified. Like so many other Members, I and my office staff have dealt with several tragic cases in the past few weeks, and I would like to highlight one. A constituent wrote to me:

“I am writing in tears and in desperation, both my son and I are waiting for our passports. I have tried for days to get information and find someone who can help us. My son is 18 and is now applying for his first passport, he was previously on my passport so I sent our applications away together on 13 May.”

They are having all sorts of problems getting their passports, and the woman has already put out £400 to get her son insured because he has a very serious illness that could cause sudden death. That is only part of the extra expense that they have incurred. I think we should all be ashamed that in this day and age, this is happening in our country. It brings shame on our country and on the Government.