Sammy Wilson
Main Page: Sammy Wilson (Democratic Unionist Party - East Antrim)Department Debates - View all Sammy Wilson's debates with the HM Treasury
Concentrix: Tax Credit Claimants
Sammy Wilson Excerpts(7 years, 7 months ago)
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Sammy Wilson (East Antrim) (DUP)
We must acknowledge the number of people who have been hurt as a result of this debacle, but it is important to point out two things. First, the history of tax credits and the way in which people have been dealt with extends well beyond the current contract. During much of my political career, before the work was ever contracted out, I have had people come to me about their difficulties with tax credits and with HMRC. So it is not a new problem; this is a complicated benefit and the issues go back some time. The contract was made by HMRC. The referrals were given to Concentrix by HMRC. The guidance was given by HMRC and the company acted on it. If there is any fault to be attributed, it has to be shared with the people who issued the contract in the first place.
The second thing is that HMRC has treated the workers in Concentrix diabolically. They found out in the news that they were losing the contract and therefore their jobs. That is no way to treat workers, many of whom were dedicated and simply acting on the information and the guidelines given to them. They were trying to do their job to the best of their ability.
Whether this matter is contracted out or kept in-house—I have no difficulty with contracting out some services—problems will persist so long as the attitude, the wrong information and guidance and the bureaucratic rules of HMRC continue.