English Devolution and Community Empowerment Bill

Debate between Sam Carling and Ruth Cadbury

Tuesday 25th November 2025 Commons Chamber

[Ruth Cadbury (Brentford and Isleworth) (Lab)]

When people get in a taxi or a cab, they want to know that they will be safe, that the vehicle is safe, that the driver has had training in a range of different situations, that their specific access needs or disabilities will be recognised and supported, and that they will be treated with respect. Of course, the vast majority of drivers treat their passengers with respect and their vehicles are safe, but passengers want to know that should they have any concerns or complaints, there is a transparent and accountable method for these to be dealt with, and that they know the name and unique number of the taxi operator and the driver, should they need it.

[Sam Carling]

Does my hon. Friend therefore agree that cross-border licensing is causing huge enforcement problems, because authorities that are miles away cannot properly investigate such issues?

[Ruth Cadbury]

My hon. Friend is absolutely correct. That is another issue that has come up in our inquiry, and I do hope that the Government are addressing the cross-border issue. I will come back briefly to that shortly.

Passengers want to know that the same standards apply across the country, but there are no common standards. In fact, in England there are 270 different licensing offices and the more than 300,000 drivers operate under about 230 different sets of conditions and standards. The Transport Committee is in the middle of an inquiry on taxis and private hire vehicles. We have heard from drivers, their unions, operators, licensing officers, the Local Government Association, disability organisations, the Suzy Lamplugh Trust and others. The single most common message we have heard in our inquiry is the need for common standards across England, and not basic minimum standards, but high and absolute standards.

That is why I am delighted that the Government have brought forward new clauses 49 to 57 to be added to part 3 of the Bill. This will enable the Secretary of State to prescribe standards for granting, renewing, suspending and revoking driver and operator licences. It enables actions such as on what is included in driver training, what requires the installation of specific equipment such as CCTV and what level of background checks on drivers is used. By the way, such actions, particularly CCTV, protect drivers as well as passengers.

I welcome the fact that the Government are responding to the calls of many, and not least to the issues raised in Baroness Casey’s report. The last Government set up a task and finish group, but they only published guidance on a set of standards for taxis and private hire vehicles, and they ignored the recommendations of the group, saying only that licensing authorities should “have regard to” standards. That Government ignored the calls, but this Government are delivering.

One of the main issues raised during our Committee’s inquiry is that the current variation in standards encourages licence shopping, which refers to drivers or operators choosing to be licensed in local authorities that have the least onerous standards or the cheapest or fastest processes, even if most, if not all, of their work takes place elsewhere. That happens thanks to the 2015 deregulation brought in by the Conservative Government. According to one taxi firm that submitted evidence:

“The lack of a national standard undermines passenger safety, fair competition and public confidence in the industry.”

On the role of councillors in licensing decisions, we have been told that the councillors responsible for individual decisions on who gets, retains or loses their licence may be put under pressure to make a decision contrary to the recommendations of officers.