Oral Answers to Questions

Debate between Sally Jameson and Josh Dean

Thursday 10th September 2026 Commons Chamber

[Josh Dean (Hertford and Stortford) (Lab)]

T3. One of my constituents contacted me about her mother, who had worked for the Department for Work and Pensions since the age of 18 but sadly died before Capita released the pension she had earned through a lifetime of public service. Given the distress caused to families like hers by such delays, what steps is the Minister taking to ensure that civil servants receive their pension payments promptly upon retirement?

[The Parliamentary Secretary, Cabinet Office (Sally Jameson)]

I thank my hon. Friend for raising that appalling case. Current service levels are completely unacceptable. We continue to use the most stringent commercial levers that we have under this contract, including withholding contractual payments. We have 147 surge staff deployed in this crisis. We will not be moving any of those team members until service levels are permanently fixed. If my hon. Friend would like to write to me, I will happily make sure that any of his future cases are looked at with urgency.