HM Passport Office Backlogs Debate

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Department: Home Office

HM Passport Office Backlogs

Ruth Jones Excerpts
Wednesday 27th April 2022

(2 years, 7 months ago)

Commons Chamber
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Lindsay Hoyle Portrait Mr Speaker
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I have to go with someone whose birthday it is, haven’t I? I call Ruth Jones.

Ruth Jones Portrait Ruth Jones (Newport West) (Lab)
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The staff working at the Passport Office in my constituency of Newport West have been working incredibly hard under difficult circumstances, but they require additional staff to deal with the record demand to which the Minister has already alluded. The staff union, the Public and Commercial Services Union, has claimed that the Passport Office planned to recruit 1,700 new staff members to help deal with this increased demand, but only 300 have actually been brought in so far. Can the Minister confirm those reports?

Kevin Foster Portrait Kevin Foster
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I can confirm that we have increased staff numbers by 500 since April 2021, and we are in the process of recruiting another 700. As of 1 April, there were more than 4,000 staff in passport production roles. We are also offering incentivised overtime as well, for those who are prepared to work at weekends. We are increasing the resources and the staffing, and again I pay tribute to the staff working at the Newport passport office, who are doing a tremendous job under a lot of pressure.