Universal Credit and Welfare Changes

Ruth George Excerpts

Thursday 21st June 2018 Commons Chamber

[Ms McVey]

That is exactly right. Work coaches have received—and will continue to get—more training. People are talking about work coaches with a renewed enthusiasm because of the support that they are getting. Darren from Wales, who was put on a confidence course—we were utilising our flexible support fund—said:

“My…work coach was fantastic…helped me turn my life around…fulfilling a lifelong dream”.

That is what this is about—turning people’s lives around. I urge hon. Members to visit jobcentres and meet work coaches, who feel liberated for the first time ever because they are helping people into work.

[Ruth George (High Peak) (Lab)]

I hope that the Secretary of State has read and digested her very own Department’s “Universal Credit Full Service Survey” of more than 1,000 claimants. Its results are as damning, if not more so, than the National Audit Office report. The survey shows that 40% of claimants are in real financial hardship after nine months on universal credit. Only half felt better off with more work, and only half could claim unassisted. In the light of that report and all the other evidence before us, will the Secretary of State please listen to the National Audit Office’s recommendation that the programme should not expand before it can deal with higher claimant volumes? Some 100,000 people a month are moving on to universal credit this year, and there will be 200,000 people a month next year. This will affect 4 million families from the end of next year, and 40% of them must not be in hardship.

[Ms McVey]

This is the same report that actually says that people are getting into work quicker, staying in work longer, progressing in work better and getting £600 more a month through our support. It is also the same report that focuses on the 16-hour benefit rule, that shows that people were locked out of work under the legacy system, and that shows that our plans will enable people to work 113 million extra hours a year because they are not locked on benefits.