Windrush Lessons Learned Review

Baroness Winterton of Doncaster Excerpts

Tuesday 21st July 2020 Commons Chamber

[Priti Patel]

My hon. Friend raises a very important point. He will have heard my comment in my statement about rebuilding trust. For people to come forward, they have to have not just confidence but trust in the organisation that they are engaging with. That is fundamental to the work that the Home Office is now undertaking.

On a practical level—I have spoken before at the Dispatch Box about the practical steps that need to be undertaken—we need to do better in terms of our outreach. We have not undertaken engagement opportunities because of covid and, obviously, the problems with getting out and around the country. That will change. I have set up new stakeholder groups, we have a new communications campaign and officials will be going back into communities. I think I said when I came to the House the day after the publication of Wendy’s report, on 19 March, that I want to work with colleagues across the House to ensure that we are working in their communities to rebuild the bonds and bridges of trust—importantly, both to build those links and to reach out to individuals who have been affected.

[Madam Deputy Speaker (Dame Rosie Winterton)]

I call the Chair of the Home Affairs Committee, Yvette Cooper.

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

What happened to the Windrush generation at the hands of the British Home Office was deeply shameful. I welcome the Home Secretary’s commitment to fundamental reform of the culture and the processes in the Home Office, and her commitment to change the way the Home Office works. I also welcome the openness to scrutiny to which she referred. We on the Home Affairs Committee will welcome further details from her of her plans.

The Home Secretary referred to the Home Office needing to have a humane face, and that must start with those who have been most badly wronged. As she will know, there are still huge delays in the compensation process. I have had two more cases given to me this afternoon of people who have been waiting for over a year. They are still waiting, but are unable to get any response from the Home Office about what is happening to their cases. We are hearing of case after case where that is happening. Will she now urgently review the operation of the compensation scheme, so that initial payments can be made far, far more quickly? This is an ageing generation. It is urgent that they get support.

--- Later in debate ---

[Priti Patel]

The hon. Lady has raised some important points. She first acknowledged the lack of senior leadership, and diversity in senior leadership, particularly in the Home Office. If I may say so, that is a feature, sadly, across Government—across the civil service; it is something that the Government are collectively trying to change. As the leader of the Home Office, it is my responsibility to look at what more we can do to support diversity, even by mentoring—something that I feel very strongly about, from my previous career—individuals from across all backgrounds. Specifically, it is absolutely wrong—I have raised this at a senior management level in my Department—that our own staff members from black and Asian minority ethnic communities are stuck at certain grades in my Department. That is really not acceptable. We should find mentoring schemes to grow them and develop them and their careers. I absolutely believe in that and I want to achieve much more on that front.

The hon. Lady specifically references Lunar House and the remarkable work that individuals and colleagues from the Home Office undertake there. If I may say so, even in Wendy’s report, references to Lunar House were not necessarily made in a positive light. There are a lot of cases. We deal with people. The Home Office is a caseworking Department, dealing with thousands of people day in, day out. In terms of staffing, it is not just about numbers; it is about training and support around our personnel. That is really important, and that is why I need to do more, and my Department—my permanent secretary—needs to do more as well, in terms of investing in people. I fundamentally believe in that, and I think that is the right approach for the future. We will grow and develop our staff, so that we can work in a fundamentally different way with people who come to us.

[Madam Deputy Speaker (Dame Rosie Winterton)]

Order. Just a gentle reminder: it is a very important statement and I would like to get everybody in, but that means just one question at a time, so that the Home Secretary can give brisk answers as well.

[Scott Benton (Blackpool South) (Con)]

I welcome my right hon. Friend’s statement. I thank her for the rapid way in which her Department has assisted some of my own constituents who have sadly been affected. Can she reassure the House that she will do everything within her power to make sure that those who qualify receive the compensation that they deserve as quickly as possible?