Broadband

Ronnie Cowan Excerpts

Wednesday 8th March 2017 Westminster Hall

[Calum Kerr (Berwickshire, Roxburgh and Selkirk) (SNP)]

Fantastic. Thank you very much, Mr Owen; you are now my favourite Chair.

I thought I was going to have to write to the ASA about the hon. Member for Boston and Skegness (Matt Warman), who was supposed to lead this debate, but only about 10% of the content was him; the other 90% was his colleagues. I am sure he will not be lacking people buying him a beer at the bar. I congratulate him on securing the debate and on having a good evening.

This is a welcome debate, and I am sure the hon. Gentleman is destined for great things. The focus on broadband is appropriate. Today we are homing in on a particular aspect, so this debate has not been the usual venting of frustration about poor broadband speeds. He made some interesting suggestions.

It is important to recognise that in a world where the majority of our broadband is delivered through fibre to the cabinet, broadband speeds will, by definition, vary because of the delivery mechanism. It is hard to nail down a top-line speed that everyone will always receive. Granted, the Minister is leading us on a crusade towards fibre, which we endorse and encourage to happen faster. That will make things simpler, because if everyone is fibre-connected it is much easier to say that people can get a certain level of speed. The hurdle is normally in the last mile. Going forward, with fibre everywhere, the potential bottleneck is in the backhaul, but things will at least become much easier. I thought that the hon. Member for Boston and Skegness gave an excellent introduction, despite his colleagues’ “help”.

On the point that fibre means fibre, that was actually said in proceedings on the Digital Economy Bill. The Minister, who I am sure will remind us of this, was very pleased with himself, because it came shortly after “Brexit means Brexit”. When asked what fibre meant, the Minister said that “fibre means fibre”, and we all thought, “Actually, that’s pretty good.” He should tell the ASA that, because if we look on its website, we find that when challenged on this issue, it has repeatedly said that it is acceptable to call FTTC “fibre broadband”.

[Ronnie Cowan (Inverclyde) (SNP)]

The problem is that we have given advertising agencies far too much scope over the years. It is a fact that life does not go better with Coca-Cola and a Mars bar does not help you work, rest and play, and if companies are not giving fibre to the house—that is not the same as giving copper to the house— they should say so. That is what the adverts should be telling us.

[Calum Kerr]

I completely agree. I saw a bizarre exchange on Twitter, in which a very senior individual in BT, when challenged on its claims about fibre delivery, said, “Well, we deliver fibre broadband by a different route.” The reply was, “You mean copper, in other words, so it’s not really fibre, is it?” That is something that should be flushed out. The point that the hon. Member for Boston and Skegness made, and others reinforced, was that there needs to be integrity in the offer.

I would like to touch on a couple of aspects of the problem. The issue is not just the speed, but how broadband is packaged. If people go on BT’s site or Virgin’s site, they will find an “up to” package. Part of the frustration is that those buckets are very large. Whether I get 1 Mbps, 2 Mbps or 10 Mbps, if I have signed up to an up to 17 Mbps package, that really rankles. I am paying the same as someone with 17 times the speed that I have. There is not actually an answer to that. Ofcom will tell us that the market has to deliver more choice, but in rural areas more than urban areas, the market does not function. There are challenges there.

I will make a few other quick points, but by the way, the idea of grapes was genius. That was the sort of thing we used to bring the teacher. I do not know whether that was what the hon. Gentleman was hinting at. He will be turning up with seedless grapes for you next time, Mr Owen.

Compensation, which the Digital Economy Bill empowered being put in place, is a welcome addition. At the moment, Ofcom is minded to make it possible only in a loss of service situation, and I accept that that is a reasonable starting point, but our direction of travel should be to say that broadband is far more than just a headline download speed. It is about download, upload and potentially latency, although not if we go with fibre. We should be able to expect a maximum and an average. The idea of a broadband package doing what it says on the tin should be considered, and ultimately compensation should go far further.

I repeat the congratulations to the hon. Member for Boston and Skegness on bringing this debate forward. We clearly need to improve clarity about what broadband packages involve. I am sure that the Minister is keen to ensure that fibre means fibre and that people get broadband that does what it says on the tin.