South-Eastern Rail Franchise

Debate between Robert Neill and Andrew Jones

Tuesday 23rd April 2019 Commons Chamber

[Andrew Jones]

My view on the franchise system as a whole is that it has been a part of our improvement in our rail performance as measured by the number of services, the number of passengers, and the quality of journeys over the past few years. The benefits of a privately run industry have been profound. I cannot answer the hon. Lady’s question because this is market-sensitive information. There is information that will need to be announced to the markets and to the House in the normal manner when the decisions are made.

[Robert Neill (Bromley and Chislehurst) (Con)]

I happen to agree with my hon. Friend the Minister about the benefits that come from franchising. Having said that, perhaps he will take this point in the spirit in which I make it when I say that if one was paying someone to discredit the franchising process, the way his Department has gone about it could not be bettered—it is an utter shambles. In order not to add insult to injury to my long-suffering constituents, will he return to the very fair point made by my hon. Friend the Member for Tonbridge and Malling (Tom Tugendhat)—that the very least the Department can do is to ensure that if the company seeks an extension to the current franchise and continues to get financial benefit, it shall be obliged to bring in 15-minute Delay Repay straight away, and not wait?

[Andrew Jones]

The issue for me is how to ensure that the trains are run on time every time, but when things go wrong we need a compensation scheme that is fair to the traveling public. I share my hon. Friend’s impatience to get the benefits that will come from this franchise award to the constituents he serves so well. I will keep him updated on progress, including on DR15.

South Eastern Rail Franchise

Debate between Robert Neill and Andrew Jones

Tuesday 27th November 2018 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Andrew Jones)]

Thank you very much, Mr Hollobone. The world of transport provides a wonderful array of images.

I thank my hon. Friend the Member for Bromley and Chislehurst (Robert Neill) for securing this debate and for being a champion for his constituents and the users of this important franchise, which, as he said, has been operated by Govia since 2006. It is the third largest of all the departmental franchises. There were more than 450,000 passenger journeys per day in the first quarter of this year, so we are dealing with a railway of scale.

The franchise agreement between the Department and train operators includes key performance benchmarks —they all do—to ensure that the franchise delivers with passengers at its heart. I do not think that claim could be made consistently throughout the history of British railways. That is our objective, and that is how I will approach the whole industry.

Despite what my hon. Friend said—I look forward to receiving that dossier, as I am keen to hear direct feedback—Southeastern’s performance, as we measure it, is consistently above the average for London and the south-east. Of course, that should never be a cause for complacency. One should always try to improve, and the Department has regular conversations with Govia.

[Robert Neill]

I anticipated that the Minister would make that point. Will he consider one point? Many commuters on the line firmly believe that the statistics are skewed by, for example, changes to the timetable, which actually lengthen the journey time to give more dwell time between the stations so as to avoid penalties. They feel that there is an element of questionable counting. Once we have sorted this issue out, will he sit down with us to get a common view of how the statistics are calculated? People are beginning to lose faith in some of them.

[Andrew Jones]

I understand that, but it is important to have a set of statistics that give us comparable data from franchise to franchise over time so we can measure performance. Dwell times obviously influence journey lengths, and they are nearly always to do with how quickly people are able to get on and off changes at a platform. That is to do with the capacity and the popularity of the network. I will look at the statistics. I want a set of customer statistics that we can trust so we can hold the rail companies to account. My job is to speak up for the passenger. We are spending a huge amount of public money, with £48 billion of investment in the next control period, which starts in April, so we need to focus that to ensure we deliver for passengers, including those represented by my hon. Friend.

We have talked about the new franchise, which has been designed with a specification to ensure that Southeastern joins up with the new Thameslink routes across Kent. That will ensure the best possible service for passengers, in terms of services, space on trains and reliability.

Questions have been asked about the timing of the award of the franchise. It will be made not this week, but in the new year. I will keep all colleagues who are served by the franchise posted on the timing. The reason for the delay is that the evaluation of the agreement for the next franchise has taken longer than anticipated because we wanted to ensure that passengers get the best deal possible.

I completely share my hon. Friend’s view that we need reliability. The new franchise recognises the importance of reliability to passengers. As such, bidders must jointly appoint an alliance director with Network Rail, who will be responsible for overseeing joint teams, including one focused solely on performance. That individual is expected to be the single public face of the railway to its passengers. The point about communication in the industry was made clearly. We all know that it has broken down at times, but this is a positive move to address those concerns. Bidders are being asked to work with Network Rail to develop proposals for a digital traffic management system to allow more trains to recover from minor delays and still meet the published timetable.

All those measures are expected to deliver a railway that is more reliable and accountable to the passenger. If my hon. Friend is interested, I would like to invite him to join me on a visit to the Kent Integrated Control Centre at Blackfriars—not too far away—to see the excellent joint working that is already going on between Southeastern and Network Rail. It will be enhanced and built on in future franchises. He may wish to consider that; we can discuss it outside this debate.

The specification for the new franchise is intended to allow room for an additional 40,000 passengers in the morning rush hour by December 2022. It is designed to tackle the crowding levels and uncomfortable conditions on services today.

Oral Answers to Questions

Debate between Robert Neill and Andrew Jones

Tuesday 18th July 2017 Commons Chamber

[Andrew Jones]

I simply do not recognise what the hon. Gentleman says; investment in our infrastructure is at a record high. We are seeing investment in roads, rail and south-east air capacity—in all modes of transport. The point is how we deliver that investment, and it is a combination of public and private. He is clearly right to champion the requirement for infrastructure in his area and to highlight its impact on the economy, but to say we are not doing anything is just factually wrong.

[Robert Neill (Bromley and Chislehurst) (Con)]

One disincentive for the private sector to invest in infrastructure is the delay that sometimes occurs in bringing major projects through to completion and commencement. The private sector is already committed to making a significant contribution to the funding package for Crossrail, but we have been waiting since March for a decision to take it forward. Will the Minister do all he can, across government, to speed up that regional and national infrastructure project?

[Andrew Jones]

I see significant merits in Crossrail 2, just as I see them in northern powerhouse rail and projects right across our country. I will of course take on board my hon. Friend’s point and relay it to the Transport Secretary.