Queen Elizabeth II Conference Centre (Performance Targets)

Robert Neill Excerpts

Thursday 22nd March 2012 Written Statements

[The Parliamentary Under-Secretary of State for Communities and Local Government (Robert Neill)]

My hon. Friend the Parliamentary Under-Secretary of State, Department for Communities and Local Government, Baroness Hanham, has made the following written ministerial statement:

I am today announcing that key performance targets have been agreed for the Queen Elizabeth II Conference Centre for the period 1 April 2012 to 31 March 2013.

The agency’s principal financial target for 2012-13 is to achieve a minimum dividend payment to the Department for Communities and Local Government of £2.25 million as proposed in the business plan for the year.

The agency also has the following targets to achieve:

A minimum 64% occupancy of its rooms based on a theoretical full occupancy revenue of £9,680,970;

Overall score for value for money satisfaction of greater than 90%;

The number of complaints received to be less than 2 per 100 events; and

An average response time when answering complaints of less than four working days.