Fire Service College (Key Performance Indicators 2011-12)

Robert Neill Excerpts

Monday 28th November 2011 Written Statements

[The Parliamentary Under-Secretary of State for Communities and Local Government (Robert Neill)]

The following key performance indicators have been agreed for the Fire Service College as part of the 2011-12 business planning round and performance against them will be reported in the college’s annual report and accounts:

Limit the financial year 2011-12 operating loss before interest to £3.6 million;

Achieve a reduction in fixed staff costs compared to financial year 2010-11 of £0.3 million;

Achieve 80% in “Good” and “Excellent” scores for United Kingdom customer satisfaction for achievement of learning objectives;

Achieve 80% in “Good” and “Excellent” scores for United Kingdom customer satisfaction for the overall learning experience;

Short-term staff sick absence, measured over the financial year, to be no more than four days per employee at the financial year’s end;

To embed health and safety awareness throughout the organisation by reducing accidents by 10% and increasing near miss reporting by 15% compared to financial year 2010-11.

The core role of the college is to support national resilience by providing safety critical operational, command and leadership training, and professional support to the fire and rescue service. These indicators support that core purpose and the work which the college is undertaking with the Chief Fire Officers Association and the wider fire and rescue service to develop and deliver a common and consistent approach to operational and leadership training within an accredited framework in order to improve interoperability, training assurance and resilience.