Draft Passport (Fees) Regulations 2018

Robert Goodwill Excerpts

Wednesday 28th February 2018 General Committees

[The Minister for Immigration (Caroline Nokes)]

I beg to move,

That the Committee has considered the draft Passport (Fees) Regulations 2018.

It is a pleasure to serve under your chairmanship in this slightly chilly Committee Room, Ms McDonagh. The regulations would, for the first time, set passport fees under the primary charging powers in the Immigration Act 2016.

In 2017, Her Majesty’s Passport Office issued nearly 7 million passports worldwide. It continues to provide excellent customer service: over the past year, the average turnaround for the vast majority of passport applications was approximately seven days. Its excellent performance has resulted in high levels of customer satisfaction; in a recent customer satisfaction index survey by the Institute of Customer Service, HM Passport Office ranked once again as the best-performing public service organisation. It has improved its customer satisfaction index scores over each of the past five years and has now appeared for the first time among the top 50 high-scoring organisations in the survey.

[Mr Robert Goodwill (Scarborough and Whitby) (Con)]

By way of evidence, I renewed my passport very recently indeed and it came back in five days. Under the new system, in which applicants can upload their photograph from an iPhone, the application took 10 minutes. What a fantastic service!

[Caroline Nokes]

I am delighted to hear that feedback from my hon. Friend, the former Immigration Minister.

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[Mr Goodwill]

I personally do not consider the cost of a passport to be exorbitant. It is a 10-year passport, so for less than £8 per year a person can have a red passport—in future, I hope they will have a blue passport with gold lettering.

I have used the online process, and it is very good, but it is not all online: people have to return their old passport in the post. Indeed, many people consider a passport so valuable a commodity that they return it by recorded delivery, with all the costs involved in that. The Passport Office will then clip off the corner and send it back. When I was in the Home Office, we looked at whether it was necessary for the person to send the passport back, only to have it sent back to them. I wonder if the Minister will consider whether it would be cheaper for the Passport Office, and for us applicants, if it was no longer necessary for the old passport to be sent in merely to have its corner cut off, given that all the information the Passport Office needs is now held electronically on its system.

--- Later in debate ---

[Alison Thewliss]

It may be possible for random constituents in his constituency to stroll into schools and go on to the computers, but that is not the case in Glasgow. There are many computers in Glasgow’s libraries, and they are very much used by the population, including those who are trying to apply for universal credit online. There are lots of pressures on library services, precisely because the Government are moving things online, while many people do not have the facilities to access them: they cannot afford broadband, if it is even available, or a computer, and unfortunately still do not have the digital skills to access them. It is unacceptable that the Government are making people in poorer communities pay a premium for something to which we should all have a right.

[Mr Goodwill]

Will the hon. Lady give way?

[Alison Thewliss]

I want to move on, if the hon. Gentleman does not mind. I am concerned: the Government talk about more modern processes and things becoming cheaper and more efficient, but that is not reflected in the fees, which are going up. If the service is becoming more efficient and cheaper to run, because things are going online, members of the public should see a decrease in their passport fees. It is ridiculous that they are actually seeing an increase; whether for an online application or not, the price continues to go up.

I asked the Library to prepare figures on this for me. It had some difficulty in finding the range of figures over time, but I have the passport application fees for 32-page passports for adults and children. In 2001, the fee was £30 for an adult and £16 for a child. That will go up to £75.50 for an adult and £49 for a child if the application is made online, or £85 for an adult and £58.50 per child by post.

The online change since 2001 is a 151.7% increase for an adult and a 206.3% increase for a child. That is absolutely unacceptable, particularly when we consider that child passports last for only five years. By the time a child reaches the age of 16, they could have had three different passports. That is an unacceptable burden on families, particularly at a time when all other prices are also going up and household incomes are being squeezed by Tory austerity every single day.

Could the Minister tell us about her full cost recovery plan for paper applications? That indicates to me that there will be a further increase next year. It is a significant cost for people, particularly if they do not drive and so do not have a driving licence, because the passport will be the only way of having validated and accessible identification. The hon. Member for Manchester, Gorton, mentioned that that is becoming a requirement for many more people, to get a rental agreement or financial agreement, and in life. It will also be a requirement should Tory plans to ask for ID at voting stations go ahead. People will find themselves disenfranchised if they do not have the £85, £75.5 and £49.50 to pay those exorbitant fees. If the Government want to propose ID cards, they can do so, but doing this by the back door and charging people an absolute fortune for it is utterly unacceptable.

The Minister mentioned that, to deal with vulnerable groups who cannot use online resources, the Government will work to improve the accessibility of systems and support arrangements to help people to access services online and minimise the impact on protected groups. I would be very interested to know what consultation they have done with groups that are considered vulnerable. What have they done to engage with all those groups? Will they publish any of that consultation process? I have not seen any of that information out there. The draft regulations are coming through a Delegated Legislation Committee and will come into force at the end of March, and there is very little time for people to have any kind of say on this matter before then. I would be very concerned if vulnerable groups had not been consulted formally.