Oral Answers to Questions
Debate between Robert Courts and Paul Blomfield(3 years, 2 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Paul Blomfield (Sheffield Central) (Lab)
Two of my constituents, a Danish national and a British citizen with Danish residence, were denied boarding a BA flight by the airline’s staff because they did not accept my constituent’s proof of Danish residence even though it was consistent with Danish travel advice. Despite a letter that I received from a Foreign Office Minister confirming that my constituents were right, BA has refused to issue a refund and is standing by its misinterpretation of the advice. Does the Minister agree that airlines need clearer guidance on international travel documentation post-Brexit, and will he raise the issue with the airlines, the Foreign Secretary and the Home Secretary to ensure that this does not happen again?
The Parliamentary Under-Secretary of State for Transport (Robert Courts)
I am grateful to the hon. Member for raising this matter. It is difficult for me to comment on an individual case, but perhaps we could meet and if he could give me further details I would be very happy to take this up.