Oral Answers to Questions

Debate between Robert Buckland and Justin Tomlinson

Tuesday 18th November 2014 Commons Chamber

[Justin Tomlinson (North Swindon) (Con)]

5. What steps the Crown Prosecution Service has taken to improve the conviction rate for rape and domestic violence in the last two years.

[The Solicitor-General (Mr Robert Buckland)]

The Crown Prosecution Service has taken a number of steps to prioritise effective prosecutions of rape and domestic violence. In June 2014, the CPS published, with the police, a national rape action plan to improve the investigation and prosecution of these crimes. In addition, in May 2014, the CPS launched a public consultation on legal guidance to prosecutors on cases involving domestic violence.

[Justin Tomlinson]

Will the Solicitor-General join me in thanking Swindon’s women’s refuge and victim support teams for providing a vital service that gives victims of crime the confidence to speak out?

[The Solicitor-General]

I am happy to join my hon. Friend in doing so. I have visited the refuge; it is an example of best practice and one of a large and growing network of crisis centres that help and support women who have nowhere else to turn.

First Great Western Rail Franchise

Debate between Robert Buckland and Justin Tomlinson

Tuesday 20th December 2011 Westminster Hall

[Mr Buckland]

I do not have time to take an intervention because other Members wish to speak.

Unless the new franchise delivers a service that is punctual and has appropriate capacity and competitive ticket prices, it will have been a missed opportunity. To put it bluntly: if our passengers do not get value for money, we will have failed.

Peak fares from Swindon remain unduly high compared with those from neighbouring stations and other parts of the network. That seems to be a hangover from another time, and it is causing a competitive disadvantage. Season ticket holders who have to travel at peak hours and are captives of the service now pay in excess of £7,000 a year, yet the service that they receive does not even guarantee them a seat at certain times of the day. That is wrong, and I believe that the terms of reference and the franchise process must specifically address the needs of frequent users and season ticket holders. I accept that smart ticketing may help, but I feel strongly that more needs to be done to cater for that group, perhaps by introducing reserved seating, for example, or by offering an enhanced service that makes people feel valued.

The link between improved rail services and wider economic benefits is clear, and we should factor in such considerations to the franchising process. Just as road schemes are often justified in terms of their wider economic benefit, we must ensure that the Department for Business, Innovation and Skills and the Treasury are involved and engaged with the rail service to allow the fullest exploration of any wider economic benefits. Locally, we need strong engagement between the Department for Transport and the new Swindon and Wiltshire local enterprise partnership.

[Justin Tomlinson (North Swindon) (Con)]

rose—

[Mr Buckland]

I will give way on a local point.

[Justin Tomlinson]

Briefly, it is not only the LEP that is supportive of such an initiative. We regularly meet different business forums that highlight transport as a No. 1 priority. Swindon’s economic base has grown, owing to businesses relocating there, but the biggest barrier to that is the cost of train travel.

[Mr Buckland]

I am grateful to my hon. Friend for raising that local point, and I will develop it briefly. I have been looking at the regional significance of Swindon, and I would like to echo the points made by my hon. Friend the Member for Chippenham (Duncan Hames) about the importance of developing local services and local branch stations. For too long, obstacles have often been put in the way of the development of local services, because of the needs of the main line. Again, we need to examine the tendering process and ensure that options such as the development of a branch station just to the west of Swindon, which the Minister knows I am passionate about, will become a reality.

There is no reason not to be optimistic about rail in the south-west, because, as we have seen, the growth is exponential. More and more people are using rail services. Therefore, the franchise needs to be an optimistic one. It needs to be based on an upward projection of growth and to avoid the lamentable mistakes of five years ago. I am delighted that the Minister has listened to my protestations, among others, and that the Government have preferred a 15-year term for the franchise, rather than something shorter. My right hon. Friend has been saying yes to many of my requests recently and yes to many of the demands of the people of Swindon. I hope that she will say yes again to some of the observations that we have made about this vital process.

Financial Education

Debate between Robert Buckland and Justin Tomlinson

Thursday 15th December 2011 Commons Chamber

[Justin Tomlinson]

I thank the shadow Minister for his intervention. We are trying to reach consensus on the very best way to deliver that education. We considered that approach as part of our report and concluded that it was not the right way to go. I am about to set out what we feel should be done. I am aware that a number of other Members will also go into detail to explain why we came to that conclusion.

I am going to whizz over the key recommendations. My hon. Friend the Member for Brigg and Goole will explain the mechanics behind them because he chaired the inquiry. We believe that the Government should promote the provision of high-quality financial education in schools in England. They should do that by acting on, or supporting, the following recommendations. I hope that the Minister’s pen is poised.

With regard to national provision, personal financial education should be a compulsory part of every school’s curriculum. Resources produced by outside organisations and visits of providers to schools should be available and accessible if considered helpful by teachers and quality-marked by a trusted body. There are many and varied examples of volunteers and financial institutions that already go into schools to do a good job. There is also evidence that some people felt that that was sometimes a marketing exercise.

It was also clear that provision was very patchy. We saw lots of evidence that if a school governor happened to have a connection to a particular financial institution, their school was more likely to have that opportunity than others. That said, those institutions can play an important role as long as the teachers lead. For example, a PE teacher providing a wide variety of sports may be particularly competent in football and rugby, but if his students want to take part in, say, trampolining, he may invite the local trampolining club to come in and give a lesson. That should be under the control of the teacher and be quality-marked so that we can be sure that it is not a marketing exercise.

[Mr Robert Buckland (South Swindon) (Con)]

My hon. Friend is absolutely right to say that such lessons should be teacher-led. I had the pleasure of seeing a teacher-led money management workshop run by the charity Credit Action at St. Joseph’s college in my constituency a week or so ago. The year 8 group were really engaged. I could see that there was strong merit in the approach that was being taken in that lesson. I am delighted to support my hon. Friend and congratulate him on all the hard work he is doing.

[Justin Tomlinson]

I thank my hon. Friend for that important intervention. A number of members of the all-party group, including several who took part in the inquiry, visited local schools to see at first hand the enjoyment and fulfilment of young children who had such an opportunity. If we ask them whether they are interested in mobile phone contracts, the cost of driving lessons or the fact that ultimately they will have access to credit cards and loans, we see that they are enthused by money and buy into financial education.

The report recommends that:

“Primary teachers should build upon their teaching of basic money and mathematics skills from an early age across the curriculum in preparation for secondary education.”

On that point, I welcome the Minister’s decision to restrict the use of calculators in primary schools, because it is clear that the ability to do mental arithmetic makes a huge difference when it come to providing the building blocks of the good mathematical skills that are essential to become an informed and savvy consumer. My hon. Friend the Member for South West Norfolk (Elizabeth Truss) championed that in a Westminster Hall debate in which I had the pleasure of offering my support. I know from my experience of learning maths in school, and being reasonably savvy when it comes to financial matters, that such skills are built on the ability to do mental arithmetic.

The report continues:

“We welcome the Government’s current proposal to increase the minimum requirement of mathematics GCSE to grade B for primary school teachers and encourage that it should be adopted. It would be advantageous to use the opportunity of training days to refresh the mathematics skills of primary school teachers, although we respect the right of the schools to provide training in a way they feel is appropriate.”

On secondary schools, the report recommends:

“Personal finance education should be taught cross-curricular in mathematics and Personal, Social, Health and Economic (PSHE) education with the financial numeracy aspect of personal finance education situated in mathematics and subjective aspects taught in PSHE education. It should be packaged in an obvious and clear way to young people.”

Finance (No. 3) Bill

Debate between Robert Buckland and Justin Tomlinson

Monday 4th July 2011 Commons Chamber

[Justin Tomlinson (North Swindon) (Con)]

I welcome the opportunity to debate this new clause. I have worked with the hon. Member for Walthamstow (Stella Creasy) on a number of occasions to highlight the need to protect the most vulnerable people in society, and we have been supported by hon. Members from both sides of the House. Let us be clear that a consensus is essential, as has been said by the hon. Member for Scunthorpe (Nic Dakin) and my hon. Friend the Member for Macclesfield (David Rutley). This is an extremely complex and challenging issue, and although we all agree that action must be taken, we need to be careful not to make the situation worse. I will set out a number of reasons why that could happen.

The new clause would require the Government to review how taxation could be used to penalise high-cost credit that is detrimental to consumers and competition. However, the current consumer credit review is examining all the options through which we can hope to secure a measured and effective response. I first wish to highlight the need to use credit reference companies, because it is unacceptable that so many of these loan companies do not even simply check whether the person borrowing the money can actually service the debt. We would all agree that we are not against people borrowing money if that is what they wish to do, but they should have the opportunity to be able to service that debt. Secondly, we need to limit the number of customer extensions and roll-overs, as a number of hon. Members have said. It is unacceptable that people can be trapped into a cycle of increasingly expensive debt. Thirdly, there needs to be a cut-off point, when fees and the interest stop being accumulated. Too often we have seen people borrow a relatively small sum that has built up over many years. Many horror stories have been related in previous debates.

[Mr Robert Buckland (South Swindon) (Con)]

Does my hon. Friend agree that there has been far too much of a rush to litigation by credit companies and that a far better approach would be to seek mediation before pressing the button to go to court? Such an approach would relieve a lot of the burden and pressure on the hard-pressed consumers.

[Justin Tomlinson]

My hon. Friend makes a very important point, with which I absolutely agree. Help should be provided at the point where we freeze that debt, and there should be an examination of the reasons why a consumer was unable to service the debt before that debt gets even further out of control.

Another crucial element is to make sure that those who can pay early are not penalised for doing so. That would mean that if circumstances change to benefit them, they would be able to break away from high-cost lending. A number of hon. Members have mentioned the need for there to be greater access to credit unions, and I know that my hon. Friend the Member for East Hampshire (Damian Hinds) has highlighted the issue on a number of occasions. Interestingly, and aptly, the hon. Member for Darlington (Mrs Chapman) made the point that we should be encouraging those organisations that will lend with the consumer’s interest at heart.

The particular issue I wish to discuss, which was mentioned by my hon. Friend the Member for Chippenham (Duncan Hames), is the need to examine the techniques that are being used. In previous debates, I have directed the majority of my anger at doorstep lenders and their nudge-nudge sales techniques. They build up personal relationships, face to face, in the homes of vulnerable consumers, suggesting ways in which people can borrow money. For example, in the run-up to Christmas the lender will ask people whether they have organised the Christmas presents for their children, the consumer will say that they are not sure whether they can afford them, and the lender then says, “It’s lucky I’m here. Just add another £3 a week and you can get the presents that your children want.” These lenders continuously build up people’s dependency on high-cost lending, so we really have to look at these techniques.

Consumer Credit and Debt Management

Debate between Robert Buckland and Justin Tomlinson

Thursday 3rd February 2011 Commons Chamber

[Justin Tomlinson (North Swindon) (Con)]

I thank the Backbench Business Committee for agreeing to the request from the hon. Member for Walthamstow (Stella Creasy) and me for this debate. There is true cross-party support for this—more than 40 Members from different political parties supported us—and we were delighted to secure this three-hour debate. I am pleased that so many want to speak, which shows a real desire to make a difference on this crucial issue.

Many hon. Members will set out compelling reasons for the importance of this issue from their individual casework. Organisations such as the citizens advice bureaux say that 60% of their work is dealing with financial difficulties. It is surely better to tackle the problem at the source, but all too often consumers are simply not equipped to make informed decisions. It is the high-cost lenders who take advantage.

[Mr Robert Buckland (South Swindon) (Con)]

My hon. Friend and I organised a debt awareness day in Swindon, where we found an alarming lack of knowledge, including people thinking that the APR was the be-all and end-all and not realising that the total package could be dramatically more expensive. The motion addresses that problem.

[Justin Tomlinson]

My hon. Friend is spot on, and all too often we find that consumers are simply not equipped to make informed decisions.

It is suggested that total cost caps are the solution, and I support the principle. Surely there is an unequivocal case for saying that for borrowing X amount, there should be an absolute limit on the sum to be paid back. We should protect consumers from the very worst.

The motion is 99% there, but the amendment expresses a slight hesitation. There is still a nervousness, because whatever we do will have consequences. When organisations such as Consumer Focus and MoneySavingExpert, which is run by Martin Lewis, say that we must be mindful of possible consequences, it is right and proper that we should take a measured and detailed look at the issue to ensure that the consequences are thought out. The evidence is inconclusive—

School Governance

Debate between Robert Buckland and Justin Tomlinson

Tuesday 1st February 2011 Westminster Hall

[Mr Robert Buckland (South Swindon) (Con)]

It is a pleasure to introduce a debate, which I believe is timely, on school governance. School administration faces radical reform. More schools are becoming academies, maintained schools face the prospect of changes in local authority control and free schools are on the agenda. In my opinion, the role of governors and governing bodies has never been more important. Apart from reforms resulting from changes made by successive Governments over the past 30 years, the system has not really changed for many more years than that.

The current system can best be described as committee-based. It involves volunteers coming together at various times during the school year. Gatherings of the full governing body, which is normally about 20 people, are often less well attended, and the committee structure is designed around the various disciplines that school leadership teams feel should be addressed.

I am happy to say that the model is not prescriptive. Each school has the freedom to set its own committee structure. For example, Ridgeway school at Wroughton in my constituency, where I served as governor for four years until the end of 2009, had what can best be described as a typical committee structure. We had a committee to deal with the curriculum, a committee to deal with student matters and a committee to deal with finance and premises—the traditional division of work. However, despite the excellent work done by school governors, despite the fact that more than 300,000 admirable volunteers serve as school governors, and despite what they do to support head teachers, staff and the wider community, I believe that more can be done to improve the effectiveness of their work.

I am not the only one to say that. Head teachers and governors whom I know and respect, along with national organisations, are making similar representations to the Government. I am delighted that, under the White Paper process, the Government are committed to reviewing the efficiency of governing bodies and to working with organisations and schools to improve things. I welcome that, and today’s debate gives the Minister the opportunity to put some more flesh on the bones of that valuable commitment.

I say that the debate is timely because, under the previous Government, and despite a promising start, two years were lost during which there was much debate and discussion about the role of governing bodies. The former schools Minister, now Lord Knight, started that valuable work in 2008, but it was not until the eve of the general election that a report was published. I welcomed that report; it contained much that was positive, and I am sure that the Government will bear it very much in mind when building upon it.

I pay tribute to the work of governors, and particularly to the chairs of governing bodies. They are entrusted with huge responsibility, and it is all done voluntarily. With good practice, they work closely with head teachers and senior leadership teams. They are regularly in and out of their schools, and they help set the school strategy. However, like it or not, I increasingly feel that governing bodies have split into two tiers. The inner tier of governors has the time and wherewithal to become involved in the strategic management of the school; the outer tier does much of the monitoring work: going to the school, meeting the teachers, getting to know the link subjects and following things up excellently, but I believe that we now have a spilt between those two roles.

Those two roles are the essential tasks of a governing body. They help set the strategy, aims and objectives, policies and outcomes of a school, and they monitor and evaluate progress in achieving those things. I am not talking about the crossover between operational work and strategy. I readily accept that governors do not and cannot have a role in the day-to-day management of the school. That would trespass on the province of the professionals employed to do that job—I am sure that the professionals would echo that. However, if the role of governors is to become more pivotal, more work has to be done to focus their energy, talent and time on the two tasks that I have set out.

Time is a valuable commodity. It is given freely by governors. I hate to think of them spending their time at long and unproductive meetings, feeling that nothing much has been achieved. I do not say that that is universally the case, but I would be telling an untruth if I said that there were not times during my service as a governor in various schools when I came away from rather long meetings feeling frustrated.

[Justin Tomlinson (North Swindon) (Con)]

I congratulate my hon. Friend on securing this excellent debate. Between us, we represent the two halves of Swindon, so I am sure that we must often have spoken to the same people. Indeed, one governor to whom I have spoken supports what my hon. Friend says. I sum it up by saying that they are money-rich but time-poor in middle England. That is one of the biggest challenges, given that we presume that some schools would be awash with potential school governors. I wonder whether my hon. Friend has heard that from other governors.

[Mr Buckland]

My hon. Friend is right to mention middle England. Like me, he represents a seat with a wide spectrum of social indices. We have schools in leafy suburbs, schools in challenging areas and schools with a large percentage of black and minority ethnics. Time is a precious commodity wherever one lives, but energy is even more precious. It is incumbent on policy makers to lead the debate when it comes to focusing the valuable talents and energies of our school governors.

I mentioned earlier the frustrations that I felt about long and unproductive meetings, but those frustrations are often shared by head teachers. They spend a lot of time having to prepare long documents that are then read out to the governors. With the best will in the world, head teachers do not always have the time to do the important early pre-meeting circulation that can improve accountability. It is rather like a half-baked cake; it has good content, but it has not set in a way that makes it digestible. I am sorry to say that that experience is repeated throughout the country.

I do not criticise the entire system, nor do I criticise volunteering. I am entirely in favour of the system, but we must maintain the important principle at its heart. With a little adjustment here and there, and a little imagination, we could get it right. We should fit the system around the talents of the governors rather than trying to fit the governors into a rather tired and stale system. That is the essential point that I wish to make today.

--- Later in debate ---

[Mr Buckland]

My hon. Friend is absolutely right. I was putting it in a slightly more roundabout way. Although there will be less work on formal exclusion procedures, there will be a growth in other types of intervention, most notably in parental complaints. I know that every governing body will have a policy on complaints, but they must be assiduous in ensuring that those policies are comprehensive and understandable to the parents themselves.

I have used that example of special work as a way of engaging people in the community who have a talent, a training or an understanding of such principles but who may not have the time to commit to regular committee meetings. Although I do not want to see visitors coming into the school with no knowledge of the environment, people with specialist knowledge have an important role to play. If they get the training to deal with specific procedures, they can help out schools with particular challenges. One example is the big issue of finance that faces school governing bodies and head teachers. There is no doubt that the most onerous part of the duties of academies, free schools and maintained schools will be the maintenance of their budgets. It is already a big challenge for many schools. Some schools are getting it right; others are finding it more difficult. I am not casting aspersions on individual schools; I am simply stating a reality. Having spoken to many teachers and head teachers over the years, it is my understanding that they are always receptive and open to the sort of input that people with specialist financial training can provide. Although the Government are doing all they can to simplify financial structures, make financial information easier to understand and remove some of the labyrinthine documents that I have had to view over recent years in the context of SEN funding, I can see a key role for people with financial expertise in not just the strategic running of a school but in assisting head teachers and finance officers with the management of budgets.

[Justin Tomlinson]

Talking to school governors in my North Swindon constituency, I have found that many are attracted to the role because they are keen to get involved in operational issues, which they obviously cannot do. As governors who are either interested in or have the necessary skills to deal with the finance side are in chronically short supply, they often get put on to those committees and that drives them away. One of the biggest challenges is attracting people with the right skills, not necessarily parents, to come in and take that very important role in schools.

[Mr Buckland]

My hon. Friend has hit on a central issue in the debate on school governance—the balance between the need to have skills and the need to be representative of the wider community. The two are not mutually exclusive. Imaginative governing bodies—there are plenty out there—are striking that balance at the moment. Professionally skilled people who live in the local community, perhaps trained accountants, lawyers or doctors, can become partnership governors—if it is a foundation school—community governors or a representative of their local authority. We then balance them out with the parent governors, who play an important part in governing bodies. Indeed, some play a huge role in running their schools, which is welcome, but more can be done to engage the wider parental community. Loads of parents are out there who, because of their work and family commitments, do not have that precious commodity of time. However, if they were on a database of supporters, or friends, of the school, they would, I am sure, give what time they had on specific projects, such as enhancing the appearance of the school. They can be given something to match their own talents to enhance the life of the school. What better way of cementing the role of the school in the community than creating this wider support base?

Of course, with that support base comes the obvious imperative, which I know sensible governing bodies are addressing, of working with parent teacher associations and organisations that exist alongside them to help raise funds for various school projects. There needs to be a lot more constructive thought about how we involve the wider community in our schools. With the end of the centralised role of local authorities, that imperative for schools to look outwards as well as inwards has never been more important.

It is said that every governing body is only as good as its clerk. Again, all of us in this room and others elsewhere will have known some experienced and hard-working governing body clerks. We must not forget those clerks in this process. If there is to be the type of change that I envisage, they will need support, training and help to tackle what might become an increasing burden of work for them. The chair of the governing body should never be in a position where he or she is left, if you like, to do it alone. Succession management is a vital part of a functioning and effective governing body, and again more work needs to be done, if not to formalise best practice then to encourage it among governing bodies that might have had a chair for some considerable period and therefore need that change to continue in a successful vein.

The key points that I want to reiterate before retaking my seat are: respecting the difference between establishing strategy and operational management, a difference that has always been at the heart of the principle of school governance; understanding the different roles involved in the establishment of strategy and the monitoring of results, and trying to create a system that reflects the talents required for those different roles; and involving the wider community in the work of governing bodies in a way that not only fits in with people’s demanding lifestyles but that can do so much to enhance the life of our schools, and, importantly, encouraging everyone to move away from the idea that one or two meetings a term will cut the ice when it comes to modern school governance. There are so many better and more imaginative ways to do the job, and I am sure that my colleagues in Westminster Hall today will give more examples of that as the debate proceeds, hopefully stimulating an important and useful part of the process of change.

Park Homes

Debate between Robert Buckland and Justin Tomlinson

Thursday 16th December 2010 Commons Chamber

[Mr Buckland]

I am grateful to my hon. Friend, who allows me seamlessly to move on to my final point, bearing in mind the need for other colleagues to have their say.

My hon. Friend the Member for Gloucester (Richard Graham) made some cogent points about the provisions of section 207 of the Housing Act 2004, which amended the schedule that applies to the procedure to be adopted on the sale of park homes. That schedule has been subject to several amendments and it is sometimes difficult to follow the path that allows one to work out precisely what is in force and what is not. I understand that from the moment a request is made by the occupier—the owner of the park home—the owner of the site has to respond within 28 days to

“approve the person, unless it is reasonable for him not to do so, and…serve on the occupier notice of his decision whether or not to approve the person.”

I am afraid that is far too honoured in the breach, than in the observance. When it is honoured it is being used as a mechanism to delay sale for reasons that my hon. Friend the Member for Isle of Wight (Mr Turner) has set out very carefully.

[Justin Tomlinson]

I also see examples in which site owners are trying to get long-term residents out of the site and new tenants in on temporary contracts so that they can ultimately try to put the site up for sale for potential residential development at huge profit.

[Mr Buckland]

I am grateful to my hon. Friend for making that point, which has not been made before. We know that unscrupulous site owners will drive down the value of a park home, buy it at that low value and, sometimes, re-sell the same home to make a fast profit. That is an unacceptable abuse of the current situation.

A concrete proposal that the Minister could consider is whether we should adopt a system of deemed acceptance by an owner after a certain period. My experience locally and more generally is that there is often a disastrous combination of indifference and incompetence mixed with cynicism and a wish to make an illicit profit, but why should we allow sites where there is that cocktail to benefit from the current regulations? We should punish incompetence and indifference by adopting principles such as deemed acceptance. Currently, the onus is on the park home owner to seek from the court—I welcome the fact that it will soon be a tribunal—a declaration that the person to whom they wish to sell their property has been approved. Many hon. Members have asked whether that is the right balance. Are we asking too much of people, many of whom are vulnerable, or of the dependants of people who have died and left their park home as part of their bequest? Should we not redress the balance and put the ball back in the court of the park home owner when it comes to sales? I urge the Minister seriously to consider the principle of deemed acceptance and whether it can be worked into a revised schedule. That would be a better way of dealing with the legislation than tweaking it as we have in the past few years.

Public Libraries

Debate between Robert Buckland and Justin Tomlinson

Tuesday 7th September 2010 Westminster Hall

[Justin Tomlinson]

I thank my hon. Friend for that intervention. I am not familiar with that area in particular. There are opportunities to extend the library service in places such as leisure centres, with self-service machines, but I question their replacing the library service and I suggest that the council thinks a little more and comes up with more innovative ideas and consults the local community a little more widely to find a solution that will work.

The move to the arts centre will not only provide a modern, improved environment. In addition to transferring the existing 18 hours of staffed opening, those hours will be extended, through the use of self-service machines, to the 40 hours for which the arts centre is open during the daytime, plus any evening performances—crucially, at no extra cost to the taxpayer. With the additional footfall driven by the library, the arts centre will surely see increased sales for its performances and the café will be made more viable—a real win-win situation, thanks to the willingness to adapt and change. That highlights the thrust of my proactive case.

[Mr Robert Buckland (South Swindon) (Con)]

I am very grateful to my hon. Friend for mentioning the Old Town library, which is in my constituency. I can tell you, Mrs Main, that as an instinctive bookworm and a user of the library service in South Swindon who gave an involuntary shudder when he learnt that the third edition of “The Oxford English Dictionary” is not to be put into print, I am somewhat of a traditionalist when it comes to libraries. However, I was delighted to hear my hon. Friend’s reference to the need for a place of quiet reflection. Does he agree that in any move to new premises, such as the welcome arts centre development in Old Town, we must remember that at the back of it all libraries should remain places where there can be quiet reflection for those who use them?

[Justin Tomlinson]

I thank my hon. Friend. I am delighted that he shares my passion for libraries. I know that Wroughton library benefits from his family’s exhaustive use of the book stock. He is right to say that there should be provision for quiet study time, but also sometimes we need to make libraries more welcoming, so it is a question of achieving that balance.

For libraries to attract more readers, they need to improve the library experience. The environment must be welcoming for all ages, and clean. Staff should be smart and well presented, as well as friendly, knowledgeable and helpful. Opening times can be synchronised to the opening hours of local shops or footfall for the area—for example, if there is late-night shopping or Sunday trading. Innovative ideas need to be encouraged to provide new solutions that fit the local area and demand.

More must be done to ensure that libraries, particularly our small community libraries, can survive the current financial climate and are providing a service that is fit for purpose and the community that it serves, not a one-size-fits-all approach. Libraries need to adapt to changing times and be led by local demand. Services must deliver choice, convenience and quality customer care. Responsibility for management should be based at local level, so that the people who use and cherish libraries can have a say and are involved in the future of their community libraries.

My fear is that although many people agree with the sentiments expressed in my speech, a failure to act will see the steady and continual decline of our much-loved community facilities. I therefore urge the Minster, in his most determined and enthusiastic style, to do all he can to encourage local authorities to ensure that libraries are viable and fit for purpose for future generations.