Civil Service Pension Scheme: Administration Debate
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Richard Foord
Main Page: Richard Foord (Liberal Democrat - Honiton and Sidmouth)Department Debates - View all Richard Foord's debates with the Cabinet Office
Civil Service Pension Scheme: Administration
Richard Foord Excerpts(1 day, 14 hours ago)
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Lorraine Beavers
I absolutely do agree with you.
The move to Capita was meant to modernise the system and improve services. Instead, it has exposed poor planning and weak control. Since the transfer, the scheme has struggled to work properly. There have been late pension payments, missing lump sums, lost records, broken systems and long delays in answering calls.
Richard Foord (Honiton and Sidmouth) (LD)
I was contacted by a constituent who is a former civil servant. They waited on the so-called helpline for over two hours on six occasions and were cut off continually. It is a contradiction in terms to call it a helpline. Does the hon. Member agree that that is completely unacceptable behaviour from Capita?