Oral Answers to Questions

Rehman Chishti Excerpts

Thursday 10th December 2015 Commons Chamber

[Chris Green (Bolton West) (Con)]

11. What progress his Department has made on collecting and interpreting data gathered by smart ticketing schemes.

[Rehman Chishti (Gillingham and Rainham) (Con)]

13. What progress his Department has made on implementing smart ticketing schemes.

[The Parliamentary Under-Secretary of State for Transport (Claire Perry)]

We are making good progress on implementing smart ticketing across transport modes and across England. On railways, some train operators are already using smartcard and barcode technology; all our major cities have smart ticketing schemes; and we have committed £150 million to support the vision of “Oyster for the north”.

[Claire Perry]

My hon. Friend is right to point out the importance of gathering data and how great it is that this devolution agenda is working for passengers in Manchester. I agree with him about the importance of data and I will certainly make my views known to Transport for Greater Manchester, which is responsible for introducing these schemes.

[Rehman Chishti]

The Minister will know that I have raised the issue of automatic refunds before and campaigned for their introduction in Kent, so that my constituents can benefit from refunds when their trains are delayed by a few minutes instead of the current 30 minutes. When will this scheme be introduced nationally?

[Claire Perry]

First, I commend my hon. Friend for consistently promoting the interests of his travelling constituents. He may be aware that from next February, c2c, which runs trains throughout his neighbouring county in south Essex, is introducing an automatic compensation system, which will provide compensation after two minutes of delay for those customers who are registered and signed up to its system. That is exactly the sort of scheme I want to see nationally, so we will closely monitor the roll-out of this programme to see whether it can be rolled out across other franchises.