Scunthorpe Driving Theory Test Centre

Rachel Maclean Excerpts

Tuesday 14th September 2021 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Rachel Maclean)]

I thank my hon. Friend the Member for Scunthorpe (Holly Mumby-Croft) for securing this important debate. She is ably supported by my hon. Friend the Member for Brigg and Goole (Andrew Percy), who I understand has been very active on this issue. I also pay tribute to my hon. Friend the Member for Cleethorpes (Martin Vickers), who I am pleased to see in his place.

My hon. Friend the Member for Scunthorpe is right to draw the attention of the House to the real-life impact of these issues, because we are aware that they affect young people,; and we all know how much young people have been affected by the dreadful pandemic that we have all been suffering through. She is also right to draw our attention to the Government’s levelling-up agenda and the benefits that it has brought to her constituency. Of course, we all wholeheartedly support that. I will try to answer my hon. Friend’s questions and set out some of the detail behind the decision. As she knows, these matters fall under the responsibilities of our noble Friend Baroness Vere, who has written to my hon. Friend, but she would of course be delighted to meet her further to give her yet more details about the issue.

The requirement to undertake a driving theory test before a practical driving test is set out in the Motor Vehicles (Driving Licences) Regulations 1999. It is important to assess the learner’s knowledge and understanding of the rules of the road. The DVSA’s priority remains to deliver a theory test that ensures that candidates have the correct knowledge and understanding to be able to drive safely on our busy modern roads.

As my hon. Friend is aware, what has led to the situation in her constituency is that the DVSA has launched a new driving theory test service for England, Scotland and Wales. This service applies to theory tests taken from 6 September 2021. As she highlighted, in order to remove the dependency on a single contract and supplier, under the new system third-party suppliers will deliver the actual test to the public, so the DVSA has created a new test centre network that is divided into three geographical areas: region A covers Scotland, Northern Ireland, the north-west, the north-east, Yorkshire and the Humber; region B covers Wales, the west midlands, the south-west and the south-east; and region C covers the east midlands, the east of England and London. Under the new system, changes were inevitably made to the theory test centre estate when the contracts were awarded, but the DVSA has ensured that 100% of the population of Great Britain can travel to a theory test centre within 40 minutes or 40 miles.

[Holly Mumby-Croft]

I was born in Scunthorpe, and I have lived either in Scunthorpe or very locally to it for all of my life, so I can tell my hon. Friend that it is simply not the case that people in some of the further out areas of my constituency are able to access a theory test centre in the times that are being quoted by the DVSA. The on-the-ground situation is simply not in accordance with what the agency is saying.

[Rachel Maclean]

My hon. Friend is right to make reference to her local knowledge. I obviously do not represent Scunthorpe, so she is the expert on that. I assure her that the geographical criteria were calculated using industry-leading software—the same software that was used to determine the location of the Nightingale hospitals and vaccination centres to ensure that people had access to life-saving treatments.

[Holly Mumby-Croft]

I thank my hon. Friend for explaining the software. When software gives us information, but on a human level we can see that that information is not appropriate and the software has not worked, is there the possibility that a person could look at the details and perhaps overrule that decision?

[Rachel Maclean]

I applaud my hon. Friend for her determination in putting forward her constituents’ concerns. For the record, we know that Grimsby is 37 minutes or 27.5 miles via the A180 from Scunthorpe, or 38 minutes by train. Doncaster is 38 minutes or 25.7 miles away via the M180 or the A636, or 30 minutes by train. There are appointments next week in both Grimsby and Doncaster.

[Holly Mumby-Croft]

Yesterday I myself attempted to book appointments. I made multiple attempts on the website. There was a queuing system to get in so we watched a little man run across the screen until we got into the website. When we did, it repeatedly crashed. I have also tried previously to book appointments and it was incredibly difficult to find them, because these theory test centres are swamped with people from places like Barton-upon-Humber and my surrounding villages in Scunthorpe who are trying to get those appointments.

[Rachel Maclean]

Again, I absolutely commend my hon. Friend for raising the practical problems. I am of course sorry to hear that she has experienced that. We keep the whole system under review, because we want to have good availability for people to take these very important tests. If I may proceed with the rest of my remarks, perhaps that will help her to understand some of the context of the decisions.

It is right that we ensure that 100% of the population of Great Britain can travel to a theory test centre. That was the fundamental criterion. However, the contract has been awarded to more than one company, so the DVSA is able to increase accessibility to the theory test. That means that the number of theory test centres is increasing from 180 to 202 across Great Britain. That increased number of test centres has meant that there is a more even distribution of locations, which has made theory tests more accessible, especially to those in remote areas of the country.

However, as my hon. Friend highlighted, increasing a more even distribution made it inevitable that the location of some theory test centres would change. The DVSA appreciates that those who had a local theory test centre under the old arrangements would prefer, naturally, to have kept it under the new ones. However, the DVSA believes—as do I, of course, as a Minister—that the approach of ensuring that the ask is the same of all candidates across Great Britain is the fairest outcome. But I can assure her that as populations and road layouts change over time, the DVSA will continue to review the travel time and distance to understand whether any changes are needed to the test centre network.

My hon. Friend highlighted the test centre in her constituency that has closed. The nearest theory test centres for candidates in Scunthorpe are both within the performance measures. I appreciate that she has some concerns about that, but I set it out for the record. The travel distances to both those test centres are in line with those across Great Britain. There is strong availability for candidates, with over 1,000 test appointments at Grimsby and Doncaster in September, and there are plenty more slots available throughout October and November, so I do hope her constituents can book their tests. Most people only need to travel to the test centre once—hopefully they will pass—and other test centres available to service the area are located in Hull, York and Lincoln, which may suit some people but not all. Candidates can use the “Find a Theory Test Centre” service on gov.uk to locate an alternative centre.

I want to come on to the point that my hon. Friend made about the offer from her council. I very much appreciate that they are doers. I have seen that in all the work that she has done for the local area. She is a fantastic champion and she has got on and done so much already in the short time that she has been here. The council has put forward a suitable location in Scunthorpe. The DVSA appreciates this offer, but as it awarded three regional contracts for the conduct of the theory test some time ago, and testing has now begun under those contracts, it is not possible to change them. That means that the DVSA is unable to accept North Lincolnshire Council’s offer, as it could be challenged as changing the procurement rules under which the DVSA awarded the contracts. There could also be a risk of an allegation that the supplier in that region was effectively receiving state aid because it would potentially have reduced delivery costs—something not available to other suppliers.

I have listened to my hon. Friend’s concerns but I am confident that the new theory test arrangements give a good service for her constituents and a fairer service for everyone. I hope that with some of the engagement that have been able to give her today, and the offer of further engagement from my noble Friend, I have been able to offer some reassurance to address her concerns.

Question put and agreed to.