Independent Complaints and Grievance Scheme

Rachel Blake Excerpts

Monday 16th June 2025 Commons Chamber

[Rachel Blake (Cities of London and Westminster) (Lab/Co-op)]

I declare an interest: I am a member of the House of Commons Commission, which has nominated me as a member of the independent complaints and grievance scheme advisory group, so I am a member of the group that we are discussing.

When I was first elected, I attended the training on the ICGS, along with my colleagues from the 2024 parliamentary intake, and I was deeply sobered by some of the appalling behaviour I heard about—examples of why the ICGS had to be brought in. I am very grateful that the ICGS is in place, and I know that my staff and other members of the parliamentary community are also grateful for this independent process through which people can raise their complaints and grievances. I fundamentally disagree with the shadow Leader of the House, the right hon. Member for Hereford and South Herefordshire (Jesse Norman), in his characterisation of the scheme, and I disagree with the way that the powers of the advisory group have been characterised. At no point does the advisory group have a chance to make any particular judgments about individuals. As the Leader of the House set out, the advisory board governs the procedures that establish how the scheme should operate, through its independent investigators.

Without an independent complaints and grievance scheme for this parliamentary community, we would be far poorer. In this day and age, when trust and confidence in politicians is at an all-time low, it is vital that we are open to scrutiny, and that we attract all possible talent into the parliamentary community. That will happen only if people feel safe to work here. We must have confidence that an independent scheme is available to everybody who chooses to work here, so that they can safely do their jobs.

I hope that everybody supports this motion—I understand that there will not be a Division—and I welcome this opportunity to celebrate the positive work done in this area by the Leader of the House. It is regrettable that all the work she has put into trying to encourage cross-party support for this measure was not recognised by the shadow Leader of the House. His characterisation of that discussion was not representative of what actually took place, but I look forward to there being more support for the motion from other Members of this House, perhaps from other parties, who recognise how vital this independent scheme is for the whole parliamentary community.

[Madam Deputy Speaker (Caroline Nokes)]

I call the Liberal Democrat spokesperson.