Chris Gibb Report: Improvements to Southern Railway

Rachael Maskell Excerpts

Tuesday 4th July 2017 Commons Chamber

[Rachael Maskell (York Central) (Lab/Co-op)]

Thank you for calling me, Madam Deputy Speaker. I welcome you to the Chair, and thank you for chairing the debate. May I also put on record my proud relationship with working people through the trade unions, and declare my interest in that regard?

Today’s debate started abysmally. The Secretary of State for Transport failed to mention safety or access for disabled people once. His prejudices against working people came to the fore, clearly not from a party for working people. Thankfully, my hon. Friend the Member for Middlesbrough (Andy McDonald) brought us back to the Gibb report, and we heard a total of 19 contributions.

I thank my hon. Friend the Member for Nottingham South (Lilian Greenwood) for highlighting the consequences of brittle rostering and the problems caused by level crossings. My hon. Friend the Member for Luton South (Mr Shuker) spoke of the bullying that drivers experienced in attempts to make them come to work on their days off. My hon. Friend the Member for Hove (Peter Kyle) called for humility, and a focus on the breadth of the issues in the Gibb report. He also identified the Government’s failure of leadership. My hon. Friend the Member for Mitcham and Morden (Siobhain McDonagh) talked of rail chaos, but stressed that it was not due to industrial action. My hon. Friend the Member for Brighton, Kemptown (Lloyd Russell-Moyle), who made the 18th contribution, focused on the issue of disability access.

The scene was set for the perfect storm. Today we have heard about the consequences for constituents, the industry and staff. Ageing infrastructure is failing because of a lack of resources and critical management to address vital maintenance. Heavy demand and over-capacity manifest themselves in overcrowding. New working practices—new timetables, new commencement of routes, new trains and technological advances—have been recommended, but there has been no strategic co-ordination to date. Above all, we have failed and fragmented franchises. Collaboration and strategic oversight were the last considerations, and the very worst outcomes from a profit-driven privatisation process have been apparent. Putting profit before passengers has resulted in their paying heavily: financially, for their tickets; in terms of the worst effects of overcrowding; and—Mr Gibb mentions this at every turn—in terms of having to deal with the complete unpredictability of the service. It has been utterly chaotic. The buck stops with the Government and the Secretary of State, whom even the courts have now told to exercise his force majeure to find a resolution.

It has all been matched by a safety-critical industry. Staff rightly fear that they will find themselves before an inquest following an incident involving a passenger, for whatever reason—perhaps because the technology has missed what a second, human, eye would see. It is all happening in a high-risk setting in which there is the potential for an accident, a landslide or terrorism, and the possibility of a driver or passenger falling ill, antisocial behaviour, or some other incident. Those with disabilities are pushed to the back of the queue when it comes to ensuring that people’s needs are met throughout their journey. As we have heard, only 3% of trains do not have a second safety-critical member of staff. We have to wonder why the Government cannot resolve this dispute, and give priority to the dignity of a disabled person who could be left on a platform.

All this is happening in a charged industrial environment in which the Government’s agents, and the Government themselves, have declared that rather than resolving the dispute, which would be easy to do, they are deliberately trying to fuel it—

[Jeremy Quin]

Will the hon. Lady give way?

[Rachael Maskell]

I do not have time.

They are deliberately trying to fuel the dispute owing to their ideological aversion to trade unions—wanting to “break them”, in the words of Mr. Wilkinson, the Department for Transport official—as opposed to listening and addressing the real concerns that have been raised and are apparent for all others to see.

The stakes are high, and the Gibb report, although conflicted, recognises that. It is a serious attempt to analyse the multiple problems with the network, focusing on 10 different areas of failure, and then bring those findings together.

Cutting through the layers of self-interest—and no part of the network comes out particularly well—Gibb’s recommendations have sought to put passengers at the centre and he has pragmatically analysed the steps that need to be taken to build one Southern rail service which collaborates across operators, infrastructure bodies, the regulator and contracted services such as maintenance companies, with a reform programme that not only challenges behaviours, but sets a template for the industry to refocus.

The immense task set requires all parties to take a step back and listen to what Gibb is actually saying between the lines of text. This is an immense challenge. There has to be transition. Problem solving and working together is the only way through this and a new approach must be adopted by all. There has to be space for everyone to raise their concerns and, instead of being met by a wall of denial, a bit more flexibility would provide a win for everyone. When people talk about staff shortages, that must be addressed; and when people talk about safety challenges, they must be heard.

I want to return to the fact that we live in critical times and throw this challenge down to the Government. Technology is advancing at a pace, and this is something that we can be immensely proud of. Over the next decade, engineering and digitalisation across the rail industry will take us to new places that even today are unimaginable. But the rail industry is ultimately about people and, as we progress from generation to generation, the reassurances we seek do not change. In a safety-critical environment, passengers want safety guaranteed.

Incidents do occur, and I will never forget working in intensive care as the Potters Bar tragedy happened, and the carnage that I faced as a clinician trying to save lives and put bodies back together. Life is too important.

We lose 40 people on the Southern rail network each year through suicide. That is traumatic for our drivers and of course tragic for those involved. Passengers, or even drivers, take ill. Threatening and antisocial behaviour still occurs. Women can still feel unsafe travelling alone at night, as the hon. Member for Eastbourne (Stephen Lloyd) reminded us—and I note that there is no woman’s voice in the Secretary of State’s team; perhaps that would have been helpful to understand those safety-critical issues.

Terrorism is now a reality that hovers in all of our minds. Overcrowded stations and overcrowded trains do create risks. A disabled person may need assistance, not just with boarding and alighting, but throughout their journey. Who will be the passenger champion on each train? Who will keep them safe? Who will have the vital training in order to carry out those vital tasks? Who will provide the second set of eyes to support safe departure and keep the public safe? Those are the real questions the workers are asking and the Government are refusing to hear, and these are the issues that must be addressed for the sake of the public.

The Government would never dream of taking away cabin crew on a short flight, and yet, on journeys which may take a lot longer, removing the one person who keeps us safe, can answer our questions and concerns, and can help meet our needs, is doing the reverse of establishing what Gibb is calling for: a passenger-centred service.

As my hon. Friend the Member for Middlesbrough (Andy McDonald) said, none of us want to stand at this Dispatch Box and lament, “if only”, and recite that “lessons must be learned.” That is why Labour would build a united, integrated, safe, accessible and functioning service for the passengers, and we would also champion the rights of passengers.