Railway Ticket Offices Debate

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Department: Department for Transport
Wednesday 13th September 2023

(1 year, 1 month ago)

Westminster Hall
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Priti Patel Portrait Priti Patel (Witham) (Con)
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My constituents, rail user groups and I are absolutely flabbergasted by these proposals. We are frustrated and deeply angry. It is fair to say that the way in which the consultation has been handled is suboptimal. Three weeks would never have been long enough and that has undermined a lot of public confidence.

Five railway stations in my constituency will be affected by the plans, four of which are on the great eastern main line. My constituency is proudly in the middle of Essex. We are growing; we have more commuters across villages such as Hatfield Peverel, Kelvedon and Witham town. I use Witham railway station myself. I buy my tickets in the ticket office; I am proud of the staff there and the service that they offer. The point is that we rely on rail services as a commuter constituency in the heart of Essex. We feel safer and more reassured by the outstanding service that station staff provide, and we want to support them during this time.

The Minister knows that commuters on our line and our franchise have been at the forefront of innovation. We believe in innovation. For over a decade, our commuter groups and rail users, supported by MPs, have focused on flexible season tickets, 15-minute delay repay, more online ticketing and investment in our railway. We believe in those things, but not to the detriment service delivery. That is why I thank my hon. Friend the Member for West Dorset (Chris Loder) for convening this debate and for his authoritative opening. This is about people and rail users.

If I may say so, the Minister is one of my favourite Ministers in this Government because he engages and listens. I urge him to consider the nature of this debate and the points he has heard, and readdress the concerns. I invite him to Essex and to my constituency to visit our many rail stations.