Oral Answers to Questions

Philip Hollobone Excerpts

Tuesday 16th April 2024 Commons Chamber

[Mr Philip Hollobone (Kettering) (Con)]

5. What steps she is taking to encourage the installation of rooftop solar panels.

[The Parliamentary Under-Secretary of State for Energy Security and Net Zero (Andrew Bowie)]

The Government recently consulted on the future homes and buildings standards, which explore how we can drive on-site renewable electricity generation, such as solar panels, in new homes and buildings. In December we simplified planning processes for larger rooftop installations by removing the 1 MW cap for non-domestic arrays in permitted development rights.

[Mr Hollobone]

The CPRE’s rooftop solar campaign calls for far greater emphasis on the installation of solar panels on our nation’s rooftops, rather than the promotion of ground-mounted solar on greenfield and agricultural land, which harms our natural environment and imperils UK food security. Would the Minister be kind enough to read the CPRE’s “Lighting the way” report, which highlights international best practice on this issue?

[Andrew Bowie]

I thank my hon. Friend for his question and his recommended reading. I was aware of the CPRE’s rooftop campaign, and I am keen to understand the findings of its latest report. As set out in the British energy security strategy and the energy security plan, we are aiming for 70 GW of solar capacity by 2035. That would be more than quadruple our current installed capacity. We need to maximise the deployment of both types of solar to achieve that ambition.

Draft Strategy and Policy Statement for Energy Policy in Great Britain

Philip Hollobone Excerpts

Tuesday 19th March 2024 General Committees

[Mr Philip Hollobone (Kettering) (Con)]

Ms Rees, it is a delight to see you in the Chair and a huge pleasure to follow my right hon. Friend the Member for Suffolk Coastal (Dr Coffey), who has brought to this debate not only her extensive Government experience, but her intense knowledge of her beautiful constituency and how it will be affected by UK energy policy. While listening to my right hon. Friend’s speech, I reflected on how much better it would have been had she been appointed to the Committee instead of me; her knowledge of these things is far superior to mine.

I wonder why I am here at all—why any of us is here. It seems that what we are being asked to do today in approving the draft Strategy and Policy Statement for Energy Policy in Great Britain is a classic Whitehall example of legislating for legislation’s sake. I have a huge amount of time for my hon. Friend the Minister, who works assiduously in her Department, and for the Whip who looks after these affairs here in Parliament. But if a strategy and policy statement is such a good idea—no doubt there was an extensive debate in 2013 when the Energy Act 2013 was passed—how on earth have we managed in the last 11 years without one at all? If it was so important, why was it not introduced in 2014 or 2013? We have had to wait 11 years for this thing to come along.

Frankly, it does not matter whether we pass the statement today or not because the statement, not in my words but the Government’s own words, comprises only existing Government policy commitments and targets. What we pass today will make no difference whatever to Government energy policy.

The Energy Act 2013 said that the statement we are discussing today, 11 years later, should set out the strategic priorities of the Government in formulating energy policy, the particular outcomes to be achieved and the roles and responsibilities of persons who are involved in implementing that policy. Those are no doubt laudable aims—I get that. But in the document itself the Government say that they have already set out their strategic priorities for the energy sector in several papers over the years.

We have had the Energy White Paper 2020, “The Ten Point Plan for a Green Industrial Revolution” 2020, the “Net Zero Strategy: Build Back Greener” 2021, the “British energy security strategy” 2022, the energy security plan 2023, the net zero growth plan 2023 and the transmission acceleration action plan 2023. My gosh, we have gone over this stuff again and again! We do not need another statement just to repeat it. The Government say in their own statement:

“This statement does not introduce new roles or duties for bodies in the sector, it is comprised of only existing government policy, commitments and targets. It does not replace or override Ofgem’s principal objective or other duties…Nor does it replace the National Energy System Operator’s…objectives and duties set out in the Energy Act 2023.”

It is always a joy to be appointed to a Delegated Legislation Committee, but even more so if we believe our time is being spent in a worthwhile way. Frankly, it makes no difference whether this is passed or not. The Government’s energy policy is already set in stone and we do not need another legislative document to repeat what has already come before.

Oral Answers to Questions

Philip Hollobone Excerpts

Tuesday 16th January 2024 Commons Chamber

[Andrew Bowie]

I know mathematics is not a strong point for the Labour party, but I will go over the figures again: 14% to 50% over the course of the last three Parliaments, delivered by the actions of this Conservative Government. We have a plan to continue to deliver for the least well-off in those homes that need more energy efficiency measures. As I just said to the hon. Member’s colleague, we are allocating £20 billion to clean heat mechanisms over this and the next Parliament, and we are going to continue to deliver for the British people.

[Mr Philip Hollobone (Kettering) (Con)]

Thousands of new homes are being built across the Kettering constituency. What is my hon. Friend doing, together with the Department for Levelling Up, Housing and Communities, to decarbonise the future housing stock and improve energy efficiency in new build housing?

[Andrew Bowie]

We recently announced further details of the £6 billion extension that will be allocated from 2025 to 2028. This will support an extra 500,000 homes—prioritising those who need it most, but including new build—and is on top of support for 700,000 families to install improvements through the Great British insulation scheme and the energy company obligation by March 2026.

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[Graham Stuart]

We are providing targeted support for the most vulnerable through the warm home discount. I am pleased to say that we have raised it to £150 and extended it so that it now reaches 3 million low-income households, giving them a rebate on their energy bills every winter.

[Mr Philip Hollobone (Kettering) (Con)]

T3. Kettering is one of the greenest constituencies in the country, because the wind turbines and solar panels in the constituency generate enough electricity to power all 45,000 homes. For the country as a whole, what percentage of our electricity was generated from renewables when the Conservatives came to power in 2010, and what is the percentage now?

[The Parliamentary Under-Secretary of State for Energy Security and Net Zero (Andrew Bowie)]

I thank my hon. Friend for that question. He will be delighted to learn that renewable generation has increased fivefold from 2010 to 2022. It has gone from a risible 26 TWh to 135 TWh. Some 40 GW of renewable energy has connected to Great Britain’s electricity networks since 2010. Since 2010, the UK has seen a more than 500% increase in the amount of renewable electricity capacity in the grid thanks to this Conservative Government.

Oral Answers to Questions

Philip Hollobone Excerpts

Tuesday 28th November 2023 Commons Chamber

[Graham Stuart]

The hon. Lady is renowned in the House for her arithmetic skills, but in this case they seem to have failed her. The 1.7 GW is a tremendous success. I share her enthusiasm for onshore wind where communities support it. In September, the Government announced changes to planning policy for onshore wind in England to help make it easier and quicker for local planning authorities to consider and, where appropriate, approve onshore wind projects where there is local support.

[Mr Philip Hollobone (Kettering) (Con)]

In the Kettering constituency there are 30 large wind turbines. Together with solar panels, they generate enough renewable electricity to power all 45,000 homes in the constituency. Is this not yet another case of where Kettering leads, others follow?

[Graham Stuart]

My hon. Friend has championed, does champion and, I am sure, will continue for many years to champion the good people of Kettering, and the fact that they are providing such leadership on net zero and the delivery of renewables after our parlous inheritance from the Labour party. Let us make sure that we never go back to a system in which renewables are not brought on to our grid in the way they are today.

Oral Answers to Questions

Philip Hollobone Excerpts

Tuesday 4th July 2023 Commons Chamber

[Graham Stuart]

I thank the hon. Gentleman for his question. We are the world leader in floating offshore wind and we are determined to stay there in order to realise the industrial benefits, which he rightly champions, and the opportunities in Wales. The floating wind demonstration programme—[Interruption.] The Labour Front-Bench team really do not like to hear this, do they? The fact that we have cut our emissions more than any other major economy on earth under this Government is what leads those on the Labour Front Bench to sense their own inadequacy, because they know what they left behind. That floating wind demonstration programme is supporting innovation with £31 million of Government funding matched by £30 million from industry.

[Mr Philip Hollobone (Kettering) (Con)]

Floating offshore wind and all these exciting generation technologies are wonderful, but all of them will come to nought unless we can increase the speed and capacity of the grid connections to get the electricity onshore and to the users who need it. What is the Minister doing to sort out the national grid and to speed up the way in which grid connections are made, because, without this, we will go nowhere?

[Graham Stuart]

My hon. Friend puts it so well. It is so true: whatever the generation, if we cannot get the electrons where they need to go, we are frustrated. That is why we are determined to speed up the connections. That is why, from the Pick report on offshore wind to the Nick Winser review, this Government, led by the Under-Secretary of State for Energy Security and Net Zero, my hon. Friend the Member for West Aberdeenshire and Kincardine (Andrew Bowie)—this is the first time that this country has had a networks Minister—are absolutely focused, in a laser-like way, on making sure that we speed up and get the delivery of the infrastructure that we need to deliver the green transition.

--- Later in debate ---

[Graham Stuart]

I share the hon. Lady’s enthusiasm. We are taking steps to support this technology, and I would be delighted to meet her to discuss it further.

[Mr Philip Hollobone (Kettering) (Con)]

T7.   Lots of green renewable energy is generated in Northamptonshire. For the last year for which figures are available, what was the total output, and the breakdown by type?

[Graham Stuart]

Unfortunately, we do not have public data by constituency and do not yet have the full data for 2022. However, I can tell my hon. Friend that in 2021, north Northamptonshire generated a total of 362 GWh of renewable electricity. The people of Kettering, like their representative, want Kettering to be one of the greenest constituencies in the country.

Road Fuel Prices

Philip Hollobone Excerpts

Monday 3rd July 2023 Commons Chamber

[Graham Stuart]

I will take that as a further representation to His Majesty’s Treasury.

[Mr Philip Hollobone (Kettering) (Con)]

Motorists in and around Kettering have long suspected that petrol and diesel forecourt retailers have been inflating prices well above where they should be. Prices go up far too quickly and come down far too slowly. Given the fact that the petrol and diesel forecourt retailers effectively ignored the letter from the Business Secretary in May 2022, will the Minister assure my constituents that the Competition and Markets Authority will continue to monitor the market closely to ensure that does not happen again?

[Graham Stuart]

My hon. Friend is quite right. Urging them to behave properly is not enough, which is why we will not only put in place a mandatory system to ensure that the data is there but ensure ongoing monitoring so that, as I said to our hon. Friend the Member for North East Bedfordshire (Richard Fuller), we have the data on which to base further intervention should that be required.

Energy Suppliers and Consumer Rights

Philip Hollobone Excerpts

Tuesday 25th April 2023 Westminster Hall

[Wendy Chamberlain]

I thank the hon. Gentleman for his intervention. I, too, have park homes in my constituency, and that issue has come up. At the moment, we are completely dependent on the good will and good conduct of park home owners when it comes to ensuring that those living in park homes get their rebates. We need to consider the legislative agenda. The Energy Bill, which I will come to, had its First Reading in the House today and we should certainly be thinking about that.

What I am trying to say is that contacting an MP has sometimes become the only route for constituents who seek redress; as constituency MPs, we all know that. That is widespread. We can see that something in the system is failing, which is why I secured this debate. The Government have a role in consumer protection and the energy market. Just today, two new Bills have been introduced to the House: one, the Digital Markets, Competition and Consumers Bill, is explicitly about consumer rights, and the other is the Energy Bill. Both are about making our system fit for the future. Over the last year, we have seen that the Government have a role in ensuring that the energy market is working for consumers and that people can afford to pay their bills.

I would like to outline some of the problems that my constituents have been having before I return to the question of consumer rights. Overcharging has already been mentioned. A quarter of all the correspondence that I have received has been about that, which suggests that a huge number of people in the country—thousands, if not hundreds of thousands—must have the same issue. We know that energy bills have gone up and that there has been action to help people cope, but this issue is not about that. It is about energy companies billing families huge sums of money for energy that they have not used and about families doing their best to manage the cost of living—keeping costs down, putting food on the table and keeping afloat—and finding themselves facing debts of hundreds of pounds.

The overcharging comes in two forms, and both are deeply harmful. Imagine that you are a direct debit customer who pays bills monthly, accruing credit on your account. Those payments might have gone up when you renewed your contract last year, but that is fine because you planned for it. You budgeted. It has been difficult, but you made it work because that is what we all have to do. You have done your best to reduce your energy usage to make sure you did not end the year in debt. You have done everything that you reasonably can—[Interruption.]

[Mr Philip Hollobone (in the Chair)]

Order. A Division has been called in the House. The sitting will adjourn until 4.22 pm if there is one vote and 4.32 pm if there are two votes.

--- Later in debate ---

On resuming—

[Mr Philip Hollobone (in the Chair)]

The hon. Member has already had seven minutes, so the debate can last until 4.55 pm.

[Wendy Chamberlain]

I will move on quickly. I was outlining some of the issues with direct debits and giving the example of someone paying by direct debit whose payments may have gone up, but who was basically managing. But imagine if, despite that, their energy provider increased their direct debit payments, without their knowledge or any discussion about it, and they only found out because their carefully arranged budget was no longer in balance—they did everything right and were suddenly in debt anyway.

That is what is happening to people. I have seen a number of cases in North East Fife. One of my constituents had £900 in credit, yet their energy supplier is taking more. This surely is not right, and it is surely not the kind of practice we would accept. I urge the Minister to call this behaviour out and take proactive steps to prevent it from happening to other families and individuals.

The second form of overcharging is arguably even more egregious. This is where customers are receiving bills from energy companies for energy they have not used. Again, we are talking about hundreds of pounds being demanded, with threats of enforcement measures and huge amounts of distress as a result. I pay tribute to my casework team, who have been working these cases and providing fantastic support to my constituents. They try to understand what went wrong, but sometimes that is very difficult, as people are dealing with an opaque system and too often being told that their energy bill is final.

We have had some success in proving that bills are wrongly being charged, but even then energy companies do not always just cancel the bill. One of my constituents paid her £700 bill for fear of enforcement measures, and not many people have that sort of money just lying around. It is a stretch. Even now, the company has repaid only £500, insisting that £200 sits in the account as credit. That is £200 wrongly taken from my constituent that ought to be paid back.

As for the causes of these issues, some of it comes down to, arguably, predatory sales calls—lies are told and cooling-off periods are not respected. Some of it seems to be errors in the system, which when highlighted ought to be corrected, not defended. A lot of it seems to come down to smart meter issues. When they work, they are excellent, but when they do not, they are simply terrible. I fear the Government are trying to run before they can walk with the Energy Bill. They are pushing ahead with the roll-out and encouraging more use of smart appliances without getting the fundamentals right first.

Let us start with something basic: smart meters need to be connected to either the internet or a data signal. My constituency of North East Fife is rural. It is not as rural as some places, but rural enough that many properties are still without reliable internet access and there are mobile signal blackholes. Smart meters simply do not work in those conditions, but energy companies are too often refusing to listen. Another one of my constituents strongly argued against having her traditional meter replaced, knowing the signal issues at her property. The energy company ignored her and did it anyway. What a surprise: the smart meter does not work. Not only is she unable to monitor her usage, but her company, E.ON, is now charging her to reinstall the old-style meter.

Other constituents are able to have smart meters and, indeed, want them to help to keep on top of their bills, but even when the internet connection is good, smart meters still break. When they break, energy companies do not seem to want to replace them. One constituent’s meter stopped working last October and, despite requesting one, has not had a replacement from SSE since. In the meantime, she cannot monitor her usage and her company cannot take readings. As a result, the company is taking larger and larger sums from her bank account based on estimates.

Another constituent—a vulnerable pensioner—has been waiting five months for a replacement gas meter. She was told that she could go outside and read the old-style meter in the interim, but she is disabled—she simply cannot do that. The list goes on, and the longest waits for replacements that I am aware of are well over a year—month after month of knowing that prices are going up and not knowing how much it is costing, and energy companies erring on the side of caution to their benefit, taking huge sums from customers. Of course, all those problems are compounded when we talk about vulnerable customers. I welcome the fact that Ofgem has a vulnerability strategy; but again, from the casework I have received, more clearly needs to be done.

I am aware of time and have not reached my main point yet, so I will be brief. Two things come through in the casework. First, billing is confusing for many people. Not only is it fair for customers to understand their bills; it is better for the market when consumers can compare bills and charges between different energy companies, as the hon. Member for Strangford (Jim Shannon) alluded to. For that, I ask the Government to consult with stakeholders and disabled people to look at putting bills into a standard form. Secondly, priority service registers are not working effectively. More needs to be done to make it easy for vulnerable customers to identify themselves to energy companies, and companies ought to be proactive in looking out for those consumers. I am sure that all of us, as MPs, have encouraged constituents to get on those lists.

The thread that links all these issues together—and the reason why I am having to help constituents with energy issues, as I am sure everyone else here too—is simply the utterly abysmal customer service and the lack of clear consumer rights. Most consumer-facing industries have some form of consumer charter or code of practice. It exists in customer service and for aviation passengers, for water consumers under Ofwat and in broadcasting under Ofcom, but it does not exist when it comes to energy. What is there is incredibly basic and not helpful for individuals at all. Energy companies are regulated through Ofgem, and one of their licence conditions is that consumers must be treated fairly—that is it. That does not tell us anything. A Q&A document from Ofgem sets out some situations where a customer could be entitled to £30 compensation, such as when their smart meter breaks and is not investigated within five working days. Considering the sums of money being charged and the waiting times for replacements, that is a completely ridiculous method of enforcement and no incentive to companies to protect their consumers.

I am not criticising Ofgem. Indeed, I welcome last week’s code of practice relating to pre-payment meters and its plans to consult on further standards. I am grateful that Ofgem spoke to me at short notice on Friday. The new system operator being set up under the Energy Bill will not help when it comes to consumer rights. Its goals are controlling cost, moving to net zero and ensuring our energy independence. These are all welcome, but leave a gaping hole when it comes to basic rights and service. Clearly, energy companies are falling far below any ordinary standard of service to consumers, and the need to keep adequate suppliers in the market means that Ofgem cannot threaten to take licences away from all of them, because bad practice is simply too widespread.

Does the Minister agree that energy consumers—that is, all of us—should have the same rights as people taking a plane or running their tap? Does she agree that the energy market can function properly only when our consumers know their rights and are empowered to enforce them? Does she agree that it is unconscionable for energy companies to be treating their consumers in the way they are today? I want every single issue from my constituency sorted out, and I hope the Minister will engage with that and the energy companies too, but we can be proactive and solve the root cause. I am asking the Government to consult on a new consumer rights charter for energy bills that will be communicated widely and where good companies can be accredited, and which will make our energy market work for consumers as well as for responsible suppliers. I look forward to hearing the Minister’s remarks.