Asked by: Peter Bedford (Conservative - Mid Leicestershire)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what discussions she has had with the Parliamentary and Health Service Ombudsman on complaints concerning GP practices that are not investigated due to resource prioritisation policies.
Answered by Diana Johnson - Minister of State (Department of Health and Social Care)
The Parliamentary and Health Service Ombudsman (PHSO) is an independent body, accountable to Parliament, and ministers cannot comment on or intervene in its decision making. In deciding which complaints to investigate the PHSO takes a range of factors into account including the severity of injustice, wider public benefit, and potential systemic issues to ensure the best use of its resources. Further information on how cases are prioritised is available on the PHSO’s website.
Every patient should receive the highest standard of care from the National Health Service, and where this is not the case there are a number of ways in which patients can raise concerns. This includes the NHS complaints process where complaints can be made to the provider of NHS care or to the commissioning body that funds the service. Patient Advice and Liaison Services can help to resolve concerns informally, while the Friends and Family Test provides patients with the ability to provide feedback and to rate their experience. Where concerns are about the safety or quality of a service, they can be brought to the attention of the Care Quality Commission as the independent regulator of health and social care in England or the relevant professional regulator where concerns are about a medical or healthcare professional.
Asked by: Peter Bedford (Conservative - Mid Leicestershire)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what alternative routes of redress are available to patients whose complaints about NHS primary care services are not investigated by the Parliamentary and Health Service Ombudsman.
Answered by Diana Johnson - Minister of State (Department of Health and Social Care)
The Parliamentary and Health Service Ombudsman (PHSO) is an independent body, accountable to Parliament, and ministers cannot comment on or intervene in its decision making. In deciding which complaints to investigate the PHSO takes a range of factors into account including the severity of injustice, wider public benefit, and potential systemic issues to ensure the best use of its resources. Further information on how cases are prioritised is available on the PHSO’s website.
Every patient should receive the highest standard of care from the National Health Service, and where this is not the case there are a number of ways in which patients can raise concerns. This includes the NHS complaints process where complaints can be made to the provider of NHS care or to the commissioning body that funds the service. Patient Advice and Liaison Services can help to resolve concerns informally, while the Friends and Family Test provides patients with the ability to provide feedback and to rate their experience. Where concerns are about the safety or quality of a service, they can be brought to the attention of the Care Quality Commission as the independent regulator of health and social care in England or the relevant professional regulator where concerns are about a medical or healthcare professional.
Asked by: Peter Bedford (Conservative - Mid Leicestershire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what guidance his Department has issued to GP practices on the maximum duration for which fit notes may be issued.
Answered by Andrew Western - Minister of State (Department for Work and Pensions)
The Department has published guidance on GOV.UK for any healthcare professionals eligible to issue fit notes. The guidance states that the length of a fit note depends on the healthcare professional’s clinical judgement. During the first six months of a patient’s health condition, a fit note can be issued for a maximum of three months at a time. Where the condition has lasted for more than six months, a fit note can be issued for any clinically appropriate period, up to an indefinite period. Further information is available in the fit note guidance for healthcare professionals and the detailed guide to completing the fit note.