Passport Applications

Debate between Penny Mordaunt and James Brokenshire

Wednesday 18th June 2014 Commons Chamber

[James Brokenshire]

Thank you, Madam Deputy Speaker.

To confirm, we have taken action on those needing to travel within the next seven days whose applications have been outstanding for more than three weeks through no fault of their own. They will have their applications fast-tracked without charge.

We have introduced processes overseas for those wishing to renew their passports to travel to the UK. Customers can apply for an extension to their existing passports at consular offices overseas. Overseas posts have been provided with stamps and customers are booking appointments for this service. The Foreign and Commonwealth Office is now issuing emergency travel documents for children who need to travel to the UK.

Staff at HMPO are working hard to process passport applications. Again, I underline the Home Secretary’s thanks to them for their dedication at this time. To give a sense of the scale and nature of the work being undertaken, let me give some numbers to put the issue into context. Almost 160,000 passports were issued in the past week

[Penny Mordaunt (Portsmouth North) (Con)]

rose—

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[James Brokenshire]

The Chair of the Select Committee took evidence yesterday from Paul Pugh, who was right to say that his focus is on dealing with the issues at hand—the increases in demand and some of the points that have been flagged up to the House this afternoon. Obviously Ministers receive regular updates from HMPO, which indicated that additional measures were being put in place to deal with demand.

As the right hon. Gentleman will know, HMPO’s performance figures up to May show that 97% of straightforward applications were dealt with within three weeks and 99% within four weeks. When it comes to claims of a backlog, it is important to note that there are approximately 480,000 active applications currently being processed. It is not unusual during peak periods for HMPO to operate with high numbers of applications in the system at any one time, with this year seeing the highest level for 12 years—as I have indicated, some of the inflow and outflow gives a sense of that. HMPO is a fast-moving, demand-led business. It receives up to 150,000 domestic applications and around 9,000 overseas applications in any given week. Those applications are necessarily at different stages of the examination process, on what we might describe as a production line, and they have to be scrutinised carefully, for the reasons that have been underlined—security and to ensure that the gold standard of the British passport is maintained.

Hon. Members raised the issue of the Newport passport office, which continues to operate as a customer service centre, offering face-to-face passport applications for premium and fast-track customers, with 150 full-time equivalent posts.

[Penny Mordaunt]

Will the Minister give way?

[James Brokenshire]

I am conscious of time.

In Scotland, extra resources have been put in place to focus on ensuring that people receive their passports in good time, recognising the earlier school holidays. To address the point made earlier, we are also in close contact with the Glasgow office on the availability of individual appointments. On the staffing point, I again underline what the Home Secretary said—and, indeed, the point my hon. Friend the Member for Northampton North (Michael Ellis) made—about the increase in numbers since 2012. We now have 3,444 full-time equivalent staff.

However, we recognise how important passports are, as well as securing people’s renewals in as short a time as possible. Passports are not just dry official documents; they are the key to eagerly anticipated holidays and facilitating international business travel. We recognise the need to review what has happened, which is why it is right that the Home Secretary has commissioned the reviews that she has. On the overseas transfer, that change was made to ensure greater scrutiny and security, ensuring that the gold standard of the British passport is maintained and securing greater continuity of service between all the different parts of the service.

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[Penny Mordaunt]

rose—

[James Brokenshire]

I believe I have only a few seconds left.

I would like to underline that we are committed to resolving this issue. We are monitoring it extremely carefully, with a focus on ensuring that performance at HMPO improves, that passport applications are processed efficiently and effectively and that urgent and compassionate cases are prioritised. I recognise the importance—