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Written Question
Revenue and Customs
Monday 13th October 2014

Asked by: Paul Uppal (Conservative - Wolverhampton South West)

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what steps HM Revenue and Customs has taken to improve online customer service in the last 12 months.

Answered by David Gauke

HM Revenue & Customs (HMRC) published its Digital Strategy in December 2012 to deliver a transparent tax system enabled by customer-focused digital services which are straightforward and convenient to use.

HMRC have subsequently begun to transform its products and services as part of the Government’s digital by default agenda.

HMRC is doing this through the development of Digital Exemplar services such as for Self Assessment and Pay As You Earn and recently the Tax Credits online renewal service which enabled more than 400,000 customers to renew their tax credits online this year.