Southern Rail

Debate between Paul Maynard and Tim Loughton

Monday 5th December 2016 Commons Chamber

[Paul Maynard]

We have been very clear that we are going to cap rail fare increases on regulated fares at retail prices index plus zero, but to recognise the impact on Southern passengers we announced last Friday a compensation package that equates to one month’s free travel for annual season ticket holders. In addition, as I said earlier, we will be introducing Delay Repay 15 early on the GTR network from 11 December.

[Tim Loughton (East Worthing and Shoreham) (Con)]

Our constituents in Sussex are at their wits’ end. We are at our wits’ end. Notwithstanding the chaos being caused by these completely unjustified strikes, last week’s announcement on compensation was a good start, but only a start, and it was taken away with the other hand by the price rises that went with it. When can we have a proper, transparent penalty system where GTR pays penalties every time its trains are late, cancelled or delayed, and that is set against the price rises without the commuters having to go through a bureaucratic claim process? GTR needs to sort this out urgently.

[Paul Maynard]

I recognise my hon. Friend’s concern to make sure that automatic compensation for Delay Repay is broadened as fast as it can be. We need to ensure that the system works, and works well. We need to ensure that passengers are on the trains that they say they were on that were delayed, so we need a technological solution. I am keen to improve the operation of Delay Repay 15 and GTR will be the first rail company that we try it out on.