Oral Answers to Questions

Debate between Paul Maynard and Stephen Hepburn

Thursday 15th September 2016 Commons Chamber

[Mr Stephen Hepburn (Jarrow) (Lab)]

T7. A constituent has complained to me that his Virgin Trains East Coast commuter rail fare back and forward to work has been increased from last week by 35%. Does the Minister agree that that should not be done without consultation and, furthermore, that it should be against the law?

[Paul Maynard]

I always recognise customers’ concerns about the amount they pay on fares. I have been very clear with the rail industry so far in my dealings with it that it has to put the passengers first in all the decisions that it takes, and the convenience of the industry must be a subsidiary concern.