Business of the House

Debate between Paul Maynard and Maria Eagle

Thursday 11th January 2018 Commons Chamber

[Paul Maynard]

I very much support what the hon. Gentleman has to say and congratulate the local organisation that provides that support in his part of Scotland. I hear his case for a debate and urge him to consider an Adjournment debate on the issue to allow the Minister responsible to explain what we are doing here in England.

[Maria Eagle (Garston and Halewood) (Lab)]

The most recent figures show that a staggering 69% of new houses built in the north-west are unnecessarily sold as leaseholds, leaving homeowners at the mercy of cowboy financiers who block-buy their freeholds in job lots in order to exploit them financially. The hon. Gentleman gave a poor answer to my hon. Friend the Member for Halton (Derek Twigg) when he asked about this earlier. May we have an urgent debate in Government time about what the Government are going to do now to help the thousands of people, including many of my constituents, who are subjected to this appalling financial exploitation?

[Paul Maynard]

I am always disappointed if Opposition Members are disappointed by my replies. I am keen to make sure that we address the concerns the hon. Lady has expressed. The Prime Minister was clear yesterday that we are bringing forward changes to legislation. I suggest that the hon. Lady urges a degree of patience while we make sure that we get it right. We can then discuss our proposals.

Rail Fares

Debate between Paul Maynard and Maria Eagle

Wednesday 11th January 2012 Commons Chamber

[Maria Eagle]

I have already given way to the right hon. Lady and to the hon. Gentleman, so I will make some progress in my speech. At the very least, rail passengers would like tickets to state clearly the precise time restrictions that apply instead of simply being referred to some obscure part of a website that they do not have access to when purchasing a ticket.

[Paul Maynard (Blackpool North and Cleveleys) (Con)]

Will the hon. Lady give way?

[Maria Eagle]

I want to make a few points about what I have heard from passengers and will try to give way to the hon. Gentleman later.

Secondly, passengers want a legal right to be offered the cheapest ticket for the journey they wish to make, and they do not think that it is too much to ask that the cheapest fare must be clearly advertised. Should passengers not be entitled to a refund if they have not been sold the cheapest ticket?

Under this Government, it is to become harder to buy the cheapest ticket if plans to replace staff with machines and close all 675 category E station ticket offices are implemented, yet that is what Ministers are considering, along with cutting the opening hours of 302 category D station ticket offices. All the evidence suggests that many people are not sold the cheapest ticket when they buy a ticket online or from a machine.

Thirdly, passengers have told us that they want the cheapest fares to be available wherever tickets are sold, yet the cheapest fares often appear to be available only online. Should not the same fare structure apply to tickets purchased at train stations and other outlets as applies to those bought online, ending the digital divide that is arising and increasing costs for older passengers, in particular?

Fourthly, what really annoys rail users is when they make a genuine mistake or are forced to change their travel plans but find themselves treated as a common criminal in front of other passengers and required to get out their cheque book and cough up. Of course we have to protect revenue, but we also have to have some common sense. Within the same period of the day, there has to be greater flexibility to vary plans, even on pre-booked tickets. Trains are not airlines, and we do not wish to go down the road of airline-style ticketing, with no cheap walk-on option.

Finally, passengers told us—

[Maria Eagle]

If the hon. Gentleman will just let me get to the end of my points, I may give way to him.

Finally, passengers told us that they understand that sometimes a track has to close, such as for essential work, to keep our railways safe, but when a rail replacement service makes their journey longer, often adding considerable inconvenience, they want to know why their ticket costs the same. They can apply for a discount if their train is delayed, but not if it turns out not even to be a train and ends up being a bus.

Those are all ideas that we are looking at seriously, because for too long Governments have let the train companies get away with treating passengers in a way that would not be permitted in other industries.

[Paul Maynard]

Is the hon. Lady seriously arguing that peak hours on the west coast main line should be the same as those on Merseytravel lines?

[Maria Eagle]

I am arguing that it is important to have a national understanding of peak hours, so that passengers are not clobbered and do not have to wait until what seems like a long time after normal peak hours in order to get on a train home. That would be an improvement, and it would clarify the system. People would not be caught out as they frequently are, and they would not be inconvenienced by having to wait for hours after their meeting has finished in order to get on a train home.

If this Government are not going to stand up to the train companies and take on vested interests, we will. Those are all ideas that we are looking at seriously.