Rail Ticket Offices

Debate between Paul Maynard and Huw Merriman

Thursday 6th July 2023 Commons Chamber

[Huw Merriman]

If we like seeing station staff when we access our journey and like the fact that we will be seeing more of them because they will be freed up, then I absolutely agree with the hon. Gentleman. Rather than gutting the railways, this Government, and indeed the taxpayer, have provided £41 billion of support since the pandemic. That does not sound like gutting the railways to me. I truly believe that we will end up with a better station experience, one that better reflects modern usage, which is why we are happy to support the train operators with these proposals. As I say, 10% of transactions are purchased across the ticket office counter—10 years ago, it was one in three. The railway is adapting to the manner in which consumers have changed their habits.

[Paul Maynard (Blackpool North and Cleveleys) (Con)]

Disabled, elderly and other vulnerable passengers have been troubled by today’s announcements, but does the Minister share my weary exasperation at the fact that people do not understand that the best way to help disabled and elderly passengers is for staff to come out from behind their screens to assist them in using a ticket machine, to help them on and off trains, and to help them to move around the station? Does he agree that for more than a decade Ministers have sought to improve services for passengers on the stations but have been blocked at every turn? Does he not see an opportunity to improve accessibility on our rail network here? It should be welcomed, not rejected.

[Huw Merriman]

My hon. Friend speaks with experience, having done this role himself, and he is absolutely right in what he says. I find it patronising to be told constantly that those who have disabilities or those who are elderly cannot access things online and cannot do this. That is not the case at all. At the moment, we do not have enough products online, and, as part of this process, I have been pushing to ensure that we have more online. It will mean that people do not have to go to the station beforehand to pick up a travelcard because they need a photo that they have to take. The idea is that this move should make things better for those who have accessibility and mobility challenges, not just in putting more tickets online and into a place where they can buy them from the comfort of their own home and phone, but in making sure they have more help at the station. So I thank him for the points he makes; he speaks with expertise.

Flybe

Debate between Paul Maynard and Huw Merriman

Tuesday 14th January 2020 Commons Chamber

[Paul Maynard]

I am certain that the Treasury has heard the hon. Gentleman’s comments loud and clear.

[Huw Merriman (Bexhill and Battle) (Con)]

Many airlines that face these types of difficulties would get more certainty and would be more able to get through them if they were allowed to continue to operate while in administration. Airlines in the States have done just that, and have returned and are now succeeding. Will the Government look into that type of reform when they press on with the insolvency review, which I hope will happen in the early part of this Parliament?

[Paul Maynard]

I am sure my hon. Friend will welcome the airline insolvency Bill and the work going on, in the light of the Green Paper, to improve consumer protection across the airline sector as a whole.

Southern Rail

Debate between Paul Maynard and Huw Merriman

Monday 5th December 2016 Commons Chamber

[Paul Maynard]

My hon. Friend is right to point out that even in inner suburban London, people are equally reliant on Southern rail. They will also be eligible for season ticket reductions, should they have annual, quarterly or weekly tickets, as well as Delay Repay 15 compensation from 11 December. That, to me, underlines the importance of ensuring that the network functions well for everybody, wherever they live on the Southern network.

[Huw Merriman (Bexhill and Battle) (Con)]

The Minister has rightly referred to a letter that I received from the director of rail safety, specifying that this form of technology is not only safe but has been properly tested by Southern as safe. Given that the unions continue to use safety as the cloak for this dispute, will the Minister consider using legislation to stop unions striking on grounds of safety when the industry regulator has deemed the relevant issue to be safe?

[Paul Maynard]

My hon. Friend has done the country a great service during his time on the Transport Committee in trying to nail the myth that DOO is in some way an unsafe means of driving trains. The language from the director of rail safety at the Office of Rail and Road was abundantly clear and it was examined closely at the most recent Transport Committee meeting. He could not have been clearer. It is now for ASLEF and the RMT to pay heed to his words and call off their unreasonable and disproportionate strikes.