Business of the House

Paul Holmes Excerpts

Wednesday 6th May 2020 Commons Chamber

[Mr Rees-Mogg]

Well, the Prime Minister was in the House earlier on, but I accept what the hon. Gentleman is saying in that a virtual Parliament is not a substitute for the real Parliament. Apart from anything else, we are missing the constant chirruping from the hon. Gentleman.

[Paul Holmes (Eastleigh) (Con)]

Like me, the Leader of the House must have received many emails from constituents whose holidays have been cancelled and who save annually for just one holiday. Some travel companies are refusing refunds completely while others are offering refunds after 10 to 12 weeks. I know that Ministers are working on this with the industry, but may we have a statement on how we are going to protect our constituents’ statutory rights?

[Mr Rees-Mogg]

I thank my hon. Friend for raising this matter, which, as he has said, has been a concern for many who made travel plans prior to the covid-19 outbreak. There has been no change to either the package travel regulations or EU regulation 261, so consumers retain their right to request a refund. In line with existing legislation, the Government have been clear that if a consumer asks for a refund it must be paid. We recognise the challenges that businesses are facing in processing large volumes of such requests and the regulator is taking a balanced and proportionate approach to enforcement to help manage and mitigate covid-19 impacts. We have been clear, however, that it should not be unduly difficult for passengers to receive a refund and this should be done in a timely manner.