Visa Processing Algorithms

Patrick Grady Excerpts

Wednesday 19th June 2019 Commons Chamber

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

This is an important debate about technology, automation, the Home Office, immigration and people’s lives. I came to the House in 2010 and have since often raised issues to do with technology, and I also feel that a better debate on immigration has often been needed, so the opportunity to spend two hours and 20 minutes debating this subject is an unexpected but welcome surprise. However, I do not intend to detain the House for much longer than the half hour originally estimated, although I will be happy if other Members wish to.

I want to start by saying that I am happy to call myself a “tech evangelist”, having worked as an engineer in the tech sector for 20 years before coming into Parliament. Since then, I have worked to champion technology and how it can make all our lives better; I was the first MP to mention the internet of things in this place, for example. Over the years, I have also raised concerns about the impact of technology, especially with a Government who refuse to put in place a regulatory framework that reflects its potential for harm as well as good, and who, critically, refuse to accept that the impact of technology on society is a political choice.

Along with others, I have been highlighting the potential harms of algorithmic decision making, artificial intelligence and data exploitation for years, yet the Government have done nothing. In fact, we now learn that they have done worse than nothing: they have taken advantage of the current regulatory chaos to implement algorithmic management in secret.

On 9 June, the Financial Times revealed that the Home Office was secretly using algorithms to process visa applications, which is making a bad situation worse. I say that because of my experience as a constituency MP in Newcastle with a significant level of immigration casework—I will talk more about that. I am also chair of the all-party parliamentary group on Africa. We are currently conducting an inquiry into UK visa refusals for African visitors to the UK. We have met the Minister—we are grateful for that—and our report will be published next month. Furthermore, I am chair of the all-party parliamentary group on diversity and inclusion in science, technology, engineering and maths; algorithmic bias is one important example of how the lack of diversity in STEM is bad for tech and society.

According to the Financial Times journalist Helen Warrell, the Home Office uses an algorithm to “stream” visa applicants according to their supposed level of risk—grading them red, amber or green. The Home Office says that that decision is then checked by a real-life human and does not impact the decision-making process, which is the most ridiculous justification for algorithmic decision making ever—that it does not make any decisions! Presumably it is just there to look good. We must not forget the inevitability of confirmation bias in human decision making, which was raised by the chief inspector of borders and immigration.

The Home Office refuses to give any details of the streaming process, how risk is determined or the algorithm itself. That lack of accountability would be deeply worrying in any Department, but in the Home Office it is entirely unacceptable, particularly when it comes to visa processing. The Home Office is broken. We know that it is unable to fulfil its basic visa-processing duties in a timely or consistent manner. If we add to that a powerful and unregulated new technology, Brexit and bias, we have a recipe for disaster.

I know that there are many able and hard-working civil servants in the Home Office, though fewer than there were. When I say that the Home Office is broken, it is not a criticism of them, but of the resources they are given to do their job. The all-party parliamentary group for Africa received detailed and, at times, excoriating evidence from a whole range of people and organisations—academics, artists, business owners, scientists and family members—who had been wrongly denied entry to the UK. I will give just a few examples.

LIFT, the world-famous London International Festival of Theatre, applied for visas for well-known artists from the Democratic Republic of the Congo for a performance exploring their experience of civil war. They were denied visas on the basis that UK dancers could perform those roles. We also heard from the Scotland Malawi Partnership, which highlighted a case where a high-profile musician invited to the UK from Malawi was given a visa rejection letter from UK Visas and Immigration that essentially stated, “We reject your visa because [insert reason here].”

[Patrick Grady (Glasgow North) (SNP)]

I thank the hon. Lady for giving way and wholeheartedly endorse everything she is saying. We have worked closely together. I chair the all-party parliamentary group on Malawi and assist her on the APPG for Africa. As she says, these examples are just the tip of the iceberg. She is right that we should not blame the individual decision makers in the Home Office. It is the policy, the lack of resourcing and, as I think she is getting to, the increasingly broad-brush approach to the use of automation. This is damaging the whole of the UK and everything the Government say about wanting to make Britain a great country to come to; that simply will not be the case if people cannot get through the door.

[Chi Onwurah]

I thank the hon. Gentleman for his intervention. Unsurprisingly, as we have worked together in the all-party parliamentary groups, I agree with everything he said. In fact, he anticipates some of the points that I will come on to make.

Our APPG also heard of ordained ministers and priests being denied visas either because they did not earn enough—as if they had taken a vow of poverty—or because the Church of England is not considered a reputable sponsor. We heard of a son unable to reach his father’s deathbed and grandparents unable to see their grandchildren.