Covid-19: Future UK-EU Relationship

Debate between Patricia Gibson and Douglas Ross

Wednesday 15th July 2020 Commons Chamber

[Douglas Ross]

I am very glad, Madam Deputy Speaker. In my other role, I tend to ignore the heckling I get from the sidelines and focus only on the referee. I am glad to get that guidance from you.

[Patricia Gibson]

I was listening with interest to the hon. Gentleman’s comments about broad shoulders. There is no doubt there has been some level of financial co-operation between the rest of the UK and the Treasury. However, if the shoulders are so broad, why has Scotland, with 8.3% of the UK’s population, received just over 4% of all UK borrowing, and why, indeed, when the Prime Minister announced his £30 billion the other week, was only 0.1% allocated to Scotland?

[Douglas Ross]

The SNP and the hon. Lady talk about “some”, but that is £13 billion—£13 billion going in a matter of months from the UK Government directly to her constituency and my constituency and protecting jobs. Just because the Scottish Government cannot rubber-stamp that money and say that they delivered it to the people of Scotland, that does not devalue what the UK Government are investing directly into Scotland.

I want to bring my remarks to a conclusion by saying—

Claim of Right for Scotland

Debate between Patricia Gibson and Douglas Ross

Monday 27th January 2020 Commons Chamber

[Douglas Ross]

I will give way to the hon. Lady who secured the debate.

[Patricia Gibson]

May I just say to the Minister that, if Scotland’s right to choose is not something that people were exercised about when he was out campaigning, why were all the Tory party leaflets in Scotland about “Vote Tory to stop #indyref2”? May I also ask him this? He has spent a lot of time tonight—for reasons I am not quite clear about, because the debate is on the claim of right for Scotland—talking about devolved issues. May I say to the three Scottish Members of the Tory party that if they wanted to discuss devolved issues, perhaps they should have stayed in the Scottish Parliament?

[Douglas Ross]

I am sorry that the hon. Lady thinks that healthcare in Scotland is not important enough for her and I am sorry that she thinks that the education system in Scotland is not important enough for her. However, we are elected as representatives of our constituencies, and Scotland is blessed to have two Governments, so when one Government are failing and letting it down, I think it is incumbent on all politicians to raise issues that affect our constituents day in, day out.

Rural Areas in Scotland: Additional Delivery Charges

Debate between Patricia Gibson and Douglas Ross

Tuesday 2nd July 2019 Westminster Hall

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

I thank the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this important debate. I am delighted to participate in it, although I wish it were not necessary, because it has a pressing relevance not just to people in the north-east, but to my constituents—particularly those who have the great pleasure of living on the islands of Arran and Cumbrae. Like a million other consumers across Scotland, they face the challenges of coping with unfair delivery surcharges and late deliveries, or are even excluded from delivery services altogether when shopping online.

We must be under no illusion, because this is more than an inconvenience; it has a genuinely negative impact on rural businesses as well as consumers. Citizens Advice research tells us that the UK parcels market has grown by more than 50% since 2010, and much of that growth has been driven by parcels sent to consumers who shop online. The Scottish Parliament information centre has costed additional parcel delivery surcharges for Scottish consumers, in comparison with the rest of the UK, at approximately £38 million per year, which is completely unacceptable. A shocking £11.4 million of that is spent by consumers over the Christmas period, simply because of where they live.

Despite a fair delivery charges campaign, the figures are rising, and at a time when more and more of us are shopping online, for a variety of reasons. That is self-evidently and necessarily the case for those who live in rural areas. Some of us pay what can only be described as a postcode tax, which is often imposed randomly by some retailers, although not all. Such charges are discriminatory and hit consumers and rural businesses in fragile areas very hard indeed. The problem is deeply concerning for my constituents and other rural constituents. The penalising of the delivery of goods bought online and the consumer exclusion are such that 10.9% of retailers exclude some Scottish islands from a delivery service altogether.

The statement of principles on parcel deliveries has had little effect on the problem. The UK statement of principles is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers. It sets out best practice principles for how retailers can ensure that their delivery services meet the needs of consumers. The UK-wide statement of principles builds on the Scottish guidelines that were launched in November 2013. The principles have arisen following agreement between representatives of the UK and Scottish Governments, online retailers, parcel delivery operators and consumer organisations. The logic is that having companies follow the course of actions outlined in the principles is helpful in ensuring that the UK parcels delivery market works in the interests of consumers and businesses. However, the last time I checked—perhaps the Minister has more recent figures—only four out of 449 businesses had even heard of the principles.

There is no doubt that the UK Government need to use the Consumer Rights Act 2015 to support education for businesses about the requirements under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There also needs to be support for education for consumers about the information that they should be provided with and the minimum standards defined in the regulations. The principles were designed to secure a better, fairer deal for consumers in our rural areas, but not enough work has been done to increase delivery operator and retailer buy-in to the principles with a plan of action to promote the scheme.

There is no doubt that the Scottish Government’s road equivalent tariff ferry fare structure should have helped to reduce the costs of delivering goods to islands such as Arran and Cumbrae, but I am afraid that the reductions seem not to have been passed on to consumers. More work must be undertaken with delivery operators for our rural and island consumers across Scotland. We need to ensure that customers on islands and in rural areas can access a full range of delivery options to their local post office, local shop or any other place that is convenient to them and may reduce costs.

The Scottish Government have done all they can about the issue with the very limited powers they have, as the hon. Member for Caithness, Sutherland and Easter Ross pointed out, but not a great deal has changed in reality. The Scottish Government have unveiled the “Fairer Deliveries For All” plan to protect rural consumers and businesses and empower online shoppers to recognise and act on unfair and misleading delivery costs. The Scottish Government’s work on a voluntary code is also important, but the real power to put the matter right lies with the UK Government, who need to act. Our rural consumers and businesses need them to use their powers to regulate and do the right thing, so that they can access a fair deal.

I want a better deal for my island constituents on Arran and Cumbrae, and for rural constituents across Scotland and the UK. That is why I support a people’s delivery guarantee to pull together all aspects of delivery charges and guarantees, and to ensure that consumers are getting the fair deal that they deserve—not being misled by claims that delivery will be free, only to be told during or after purchase that that is not the case. The Minister may tell us that the Advertising Standards Authority launched a crackdown last year on misleading claims about rural delivery charges to consumers, but that has not really delivered the change that rural communities need.

[Douglas Ross]

I understand the hon. Lady’s argument and her point that more could be done, but I have given concrete examples of the ASA taking action. We should at least recognise that companies are now receiving enforcement notices, which was not happening in recent months and years.

[Patricia Gibson]

I am aware that the hon. Gentleman mentioned that the Advertising Standards Authority has been launching initiatives to crack down on such practices, but my point is that the kind of real change that he and I hope for has not come about.

A million consumers in rural Scotland face punitive surcharges. That has to stop. There needs to be better and greater dialogue between the UK Government and the delivery operators. The UK Government can and should regulate charges. Concrete and decisive action is needed to ensure that consumers in large areas of Scotland do not face higher delivery charges or even have their orders refused.

I first spoke out on this issue four years ago, weeks after first being elected as an MP, and in that time I have seen the Scottish Government do what they can to improve a bad situation over which they have no real power. This Parliament and this Government have the power to deliver the fairness and the inclusion that is needed. I urge the Minister to use her good offices to deliver change at long last. For the most part, self-regulation has failed. I really hope that we will not still be debating this injustice four years from now. We know what the issue is and we know that it can be remedied, so I hope that we can stop endlessly debating it and instead act. It really is time that my constituents on Arran and Cumbrae, and rural consumers right across Scotland and the UK, are no longer disadvantaged by this postcode tax.

Local Bank Closures

Debate between Patricia Gibson and Douglas Ross

Wednesday 12th June 2019 Westminster Hall

[Douglas Ross]

I agree wholeheartedly. That is an issue for the Government, but not for the Minister; I know that the Under-Secretary of State for Business, Energy and Industrial Strategy, my hon. Friend the Member for Rochester and Strood (Kelly Tolhurst), has been discussing it. I want our post offices to be rewarded for doing the tasks that the banks are currently doing, because they are not being rewarded at the same level as banks for the jobs that they do.

My final point about closures goes back to the figures on footfall. In Lossiemouth, we have been told, “Your nearest branch is in Elgin, which is not too far away.” It is not far away in mileage, but getting there can be quite difficult because our bus services are not as good as they once were. People are expected to get the bus from Lossiemouth into Elgin, but ironically the branch there is not as accessible: people cannot park very easily on the high street, so they have to pay to use a car park and then troop round to the bank. Customers of the same bank used to go from Elgin to Lossiemouth because it was easier to park outside, and now we have closed the branch that they actually wanted to go to. Again, that shows how ill thought-out these plans are.

I know that many hon. Members want to speak in this debate, but I will just highlight access to cash. I have already mentioned the scenario in Lossiemouth where there was no cash available over the weekend. There has been a decline in the use of cash, but research undertaken in 2018 showed that 73% of people used cash frequently—that means once or twice a week.

The next figure that I will cite is interesting: 60% of 18 to 24-year-olds use cash frequently—again, that is once or twice a week. I am looking around me in Westminster Hall; before my hon. Friend the Member for Angus (Kirstene Hair) came in, I thought I was the youngest Member here, but she has beaten me to it. My hon. Friend the Member for East Renfrewshire (Paul Masterton) may have a complaint to make about that. Generally, we think that younger people—those in their thirties, or younger—are more likely to use smartphones, other technology or contactless payment, but we are told that 60% of 18 to 24-year-olds still use cash. Access to cash is not just something that affects the older population; it affects everyone in our communities. Industry figures predict that in a decade’s time, cash will still be the second most popular payment method.

A further concern that was mentioned today in a press release from Which? is that 7 million people were unable to use a payment card last year because of IT glitches. We can encourage people to use different payment methods and move away from cash, but people will still be affected if there are IT glitches, and such problems sometimes cost them money. We need to bear in mind that in the last year, 7 million people were affected by IT glitches.

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

The hon. Gentleman is making an important point. Access to cash machines is also important for people who are on a budget. They like to withdraw small amounts without being charged, to help them to budget, whereas better-off people may make one large withdrawal for the week.

[Douglas Ross]

The hon. Lady is absolutely right. Research into the issue shows that some of the lowest paid in our society will be most affected if there is an even greater reduction in access to cash.

ATM Closures

Debate between Patricia Gibson and Douglas Ross

Tuesday 4th December 2018 Westminster Hall

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

I thank the hon. Member for Rutherglen and Hamilton West (Ged Killen) for bringing this important debate, and for the work he has done on this issue. I am pleased to participate in this debate on the important issue of our constituents’ access to their own cash free of charge and, ultimately, the issue of social and financial inclusion.

We have heard that 2.2 million people across the United Kingdom are entirely reliant on cash, as opposed to credit or debit cards. It must be correct that we should all be able to access our own cash without incurring any charges. The fact is, those who are reliant on cash transactions tend to be less well-off and are the least able to pay any additional cost to access what little cash they have.

As the hon. Gentleman pointed out, earlier this year LINK, the UK’s largest cash-machine network, announced that it would go ahead with plans to cut its interchange fee by 20% over the next five years. As a result, we have seen hundreds of ATMs closing. Scotland has been hit hard, with 221 free cash machines lost between January and July 2018—around one every day. There are now fewer than 6,000 free cash machines left in Scotland. That sits uncomfortably alongside bank branch closures, as the hon. Member for Strangford (Jim Shannon) pointed out, with banks closing at a rate of 60 each month, leaving significant towns in my constituency—such as West Kilbride, Dalry, Brethe, Stevenston, Ardrossan, Kilwinning—with no bank at all thanks to RBS closures. The communities affected will never forgive RBS for this abandonment and betrayal. I believe that RBS will never again be trusted, nor will it have its reputation repaired. It is still disappointing that the UK Government did not intervene and use what influence they had in that matter.

We have also heard that post office closures, stretching back to 2007 and 2008, have compounded the issue, as the hon. Member for Makerfield (Yvonne Fovargue) pointed out. As the hon. Member for Strangford said, we have the additional problem of postmasters not being replaced; so the issue is snowballing.

I fairly enjoyed the hon. Member for Moray (Douglas Ross) doing his impersonation of a trapeze artist when he tried to blame—if I heard him correctly—the shortage of ATMs and the impact on small businesses on the Scottish Government. He will be well aware, I am sure, that thousands of businesses in Scotland have benefited from the small business bonus. I think anybody in Westminster Hall would agree, looking at the evidence, that the major issue facing small businesses is the concern and uncertainty caused by Brexit. We will just leave that there.

[Douglas Ross]

Will the hon. Lady give way?

[Patricia Gibson]

I will not give way. I will proceed.

So far, 2018 has seen 670 local bank branches closing across Scotland, following close on the heels of the 879 that closed in 2017. In response to this debate, the banks will no doubt tell us that fewer and fewer of us use cash in our transactions; but research shows that at least three-quarters of us use cash at least two or three times a week and it is still the most popular method of payment. The hon. Member for Stoke-on-Trent North (Ruth Smeeth) pointed out—as did almost every contributor to the debate—that those on lower incomes and older people are likely to be hardest-hit by any reductions in access to cash. The less well-off you are and the older you are, the more likely you are to rely on cash transactions, with just over a quarter of people not using card payments at all.

This perfect storm of a reduction in free ATMs and bank closures means that now there are real concerns about the effect that the closures will have on consumers and small businesses without adequate access to cash. This financial and social exclusion is utterly unacceptable. Consumers are gradually being forced into online banking, and the evidence suggests that now they are being gradually forced into cashless transactions—so much for consumer choice.

We heard from the hon. Member for Rutherglen and Hamilton West that in January 2018, LINK announced a series of four reductions in the interchange fee—the amount paid every time a customer uses a free ATM, and which funds the entire free-to-use network—from around 25p per transaction to 20p. However, concerns have been raised and, as we heard from the hon. Gentleman, the third and fourth reductions have been cancelled and put on hold respectively. Cutting the interchange fee was supposed to reduce machines in areas where there were considered to be too many, but maintain geographical coverage of ATMs across the UK. LINK commissioned a review to consider consumer requirements for cash machines over the next five to 15 years. That review was cognisant of the fact that financial inclusion is extremely important for all consumers and will remain so. Their needs and requirements must be met. Like all hon. Members in Westminster Hall today, I look forward to the findings of that review in March.

Meanwhile, research carried out by Which? is truly shocking. It shows that free-to-use ATMs are closing at a rate of 250 a month, while over 100 ATMs with so-called protected status have stopped transacting in the same period. The hon. Member for Rutherglen and Hamilton West set out the challenges associated with ATMs with protected status. Analysis shows that from November 2017 to April 2018, following LINK’s announcement about cutting the fees paid for each ATM transaction, the rate of cashpoint closures increased from around 50 per month to 300 each month. LINK’s own figures show that between January and June this year, 500 cashpoints closed each month. The implications of all this are extremely significant, with more machines being lost in rural communities despite LINK’s pledge that changes would only target urban machines, not rural ones.

Just under half of us use a cashpoint at least once a week, with 80% of us saying that access to free-to-use cash machines is important in our daily lives for paying for goods and services. Forcing people to pay to access their own cash would leave around 10% of us struggling and would constitute nothing less than financial exclusion. It would hit small and local businesses hard, as was set out in some detail by the hon. Member for Strangford. As the hon. Member for Rutherglen and Hamilton West said, already many people struggle to access free cashpoints, with around 11% of us having to walk for more than 30 minutes to access the nearest cash machine and around 9% saying that the nearest machine is simply too far away to reach on foot. That, coupled with the fact that many people do not have access to a car, makes life extremely difficult, as the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) reminded us.

One in five of us currently does not have access to free-to-use cash, but it seems this might get worse. That is why the calls from Which? for the Payment Systems Regulator to bring more regulatory scrutiny and intervention to bear on this issue are so important. I agree that it is time for the financial inclusion programme to be amended to ensure that the entire ATM network is fit for purpose. LINK has tried to address concerns that all ATMs 1 km or more from the next free ATM will be exempt from any reductions and cuts to fees for transactions made and is increasing the subsidy for these machines, but there is some concern that these measures, although well-meaning, simply do not go far enough. Exempting individual cashpoints from cuts to fees might not be enough to save them. Cashpoint closures are not decided by LINK. We know that recent closures and the inability of LINK to quickly and effectively replace protected machines shows the shortcomings of the current approach.

We have heard from many Members today that it really is time for the Payment Systems Regulator to show its teeth. It seems eminently sensible for the PSR to conduct its own review of LINK’s financial inclusion programme, including the ATM replacement process, because that must be fit for purpose. The Government must also beef up the powers of the PSR to allow it to protect cash, and impose a duty of care on it to ensure the sustainability of the UK’s cash infrastructure. I believe that would do much to protect consumers, the choices they want to make and their financial inclusion.

If it had the power from Government, the PSR could introduce robust measures to ensure that all our communities have free and easy access to their own cash. I urge the Minister to set out how he can empower, and what he is prepared to do to empower, the PSR, to ensure that there is a robust future for free-to-use cash machines. In correspondence with me on 12 September, the PSR has admitted that it is “concerned about these closures”.

[Douglas Ross]

rose—

[Patricia Gibson]

I am hoping the Minister will heed the calls he has heard from all parts of Westminster Hall today to work across party lines to ensure a sustainable, inclusive approach on this issue that works for all consumers.

Claim of Right for Scotland

Debate between Patricia Gibson and Douglas Ross

Wednesday 4th July 2018 Commons Chamber

[Douglas Ross]

I will give way in a moment.

I wonder whether many of the SNP Members wish that we were discussing other things. Today of all days, when the UK Government have launched their White Paper on fisheries, we could have been discussing fisheries. This would have been a great opportunity for the SNP to talk about fisheries, because the subject is very topical today. But SNP Members did not want to do that because of their policy on fisheries. The SNP lost Moray and 20 other seats around Scotland because of its policy on fisheries, which says, “We don’t want these powers going to Westminster. We want to give them straight back to Europe.”

We could have been speaking about education, because SNP Members quite often say in this place, “This is what we will do in Scotland, so UK Government Ministers should replicate it in the UK.” [Interruption.] I am happy to give way to any of the ladies who are trying to have a conversation at the moment, but otherwise I will continue my speech.

I mention education particularly because SNP spokespeople and Back Benchers quite often stand up in the Chamber to ask the Government to do exactly what is being done in Scotland. Well, I hope that they never do that again with education, because in Scotland the SNP has had to withdraw its flagship Bill on education—its No. 1 priority, about which the First Minister and leader of the SNP said, “This will get all our attention.” That is how big a priority education is for the SNP. What about higher education? The First Minister of Scotland nominated someone who had deplorable views on transgender people, on black people and on Jews. That is also why SNP Members cannot discuss education in their Opposition day debate.

[Patricia Gibson]

On a point of order, Madam Deputy Speaker. It appears that the gentleman who is speaking is not paying any attention to the motion before the House. Could I have your guidance on whether his rambling remarks are actually in order?