Air Travel Organisers’ Licensing Bill

Patricia Gibson Excerpts

2nd reading: House of Commons
Monday 3rd July 2017 Commons Chamber

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

Let me take this opportunity to welcome you to your place, Madam Deputy Speaker. I want to thank the Minister for his summary of the Bill’s provisions. The decision to update the ATOL scheme to provide more protection to travellers when they go on holiday, and to align it with enhancements to the EU and UK travel package regulations that predate people booking their holidays on the internet, is of course to be welcomed. We need to ensure that the public are protected by updating the UK’s financial protection scheme for holidaymakers. It is important to keep pace with the innovation in the online travel market and ensure that appropriate protection is in place, regardless of whether consumers choose to book online or on the high street. Of course we want to make it easier for UK companies when selling holidays across Europe, and they will be able to trade under the UK’s ATOL scheme as opposed to the regimes in each country they sell to. The measures in this Bill are important as we need it to cover new digital business models and modern consumer purchasing models.

We know that more than three quarters of consumers booked their holidays online last year. The EU package travel directive of 2015, applicable from 1 January 2018, extends the protections beyond traditional package holidays organised by tour operators and also gives clear protections to 120 million consumers across the EU who book other forms of combined travel. The directive is expected to reduce detriment to consumers by about €430 million per year across the EU, and reduce administrative costs and burdens on business.

Passenger rights have been enshrined in EU law, and consumers and businesses deserve to know, need to know and are keen to know how Brexit will affect them. They seek cast-iron assurances that the rights and protections of travellers will not be diminished after the UK leaves the EU, and I know that the Minister understands that.

Existing EU directives mean that UK passengers are currently entitled to a number of benefits if a journey is cancelled or delayed. Such protections give consumers some peace of mind when they are booking travel. Since the EU legislated to provide a comprehensive system of air passenger rights in 2004, the increased awareness of those rights and the chance to complain or appeal has led to a significant increase in the number of people doing so. That is a good thing, because it democratises the market and gives consumers proper routes of redress—the Minister mentioned the importance of intervening when the market has failed.

It should be noted that there are examples of court cases that have ruled on the circumstances in which airlines must pay compensation. Appeals against some of those judgments have demonstrated the reluctance of some airlines to pay out compensation unless the legal position is made absolutely clear. The rights of passengers must be clear and they must be upheld; otherwise, there will be a detrimental impact on passenger numbers and, ultimately, jobs will be put at risk.

Brexit clearly poses challenges in respect of passenger rights. It is essential that the UK develops its own system of passenger rights and compensation in the aviation sector, and there must be clarity on how such a system will affect non-UK airlines and passengers. Will we have such a system in the UK, post-Brexit? A system will clearly be required, but we, and non-UK airlines and passengers, need to know how similar it will be to current arrangements. In the post-Brexit world, what is to become of all the EU protections currently in place? Will they continue under the UK Government? What reassurances can UK passengers be given? The Minister referred to the “minimal impact” on consumers and business post-Brexit, but more detail is obviously needed, and it is keenly awaited.

The collapse of Lowcostholidays was a stark reminder of the importance of the EU package travel directive, which offers consumers protection in case of insolvency. Will the Minister give due consideration to the points I have raised and update the House as soon as it is practical to do so? He spoke of the need to revisit the relevant consumer protection as technology advances, but the question at the forefront of everybody’s mind is what will happen post-Brexit.

[Mr John Hayes]

I welcome you to the Chair, Madam Deputy Speaker.

The hon. Lady invited me to respond as quickly as possible, so I shall respond now. The reform of ATOL and the package directive will bring the arrangements throughout Europe more into line than they have ever been before. It is imperative that we protect consumers through regulation in the way I have described, so it is inconceivable that, post-Brexit, we will not want to reflect the protections that already exist here and that we see increasingly abroad.

[Patricia Gibson]

I thank the Minister for his response. The clear guarantees that businesses and consumers are looking for must not be eroded after Brexit. If we have guarantees and the Minister can give us further detail on them, passengers and businesses will be reassured.

Clause 2 will give the Secretary of State power to reform the ATOL scheme and the air travel trust fund, with only an affirmative resolution by each House of Parliament required. Any changes that the Secretary of State wishes to introduce to the scheme must be preceded by a full consultation and an impact assessment that allows for proper scrutiny of the proposals.

Although we absolutely welcome the move to update the ATOL scheme to ensure that a maximum number of travellers are protected when they go on holiday and to align it with the EU travel directive 2015, passenger rights have been enshrined in EU law and consumers and businesses deserve clarity on how Brexit will affect them. The UK Government must provide more flesh on the bones and explain how such rights will be written into our laws. The updating of the scheme is to be welcomed, but the post-Brexit world poses a range of challenges on which consumers and airline business require clarity. I forward to hearing more detail from the Secretary of State in due course.

[Several hon. Members rose—]

Oral Answers to Questions

Patricia Gibson Excerpts

Thursday 23rd February 2017 Commons Chamber

[Chris Grayling]

My hon. Friend is identifying the fact that the problems on the Southern rail network are not simply about the trains; they are also about the track and infrastructure. That is why we are now spending £300 million, in addition to the money I announced last September, on things like points replacement, track replacement, and replacing the small things on the infrastructure that go wrong regularly and cause frustrating delays for commuters. We are now moving ahead with that quickly, and it is very important in making sure that my hon. Friend spends less time on a train outside East Croydon and more time in this House asking about space.

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

T2. The Minister has told us today that he is pursuing the interests of consumers, but can he explain why we still have no timescale for UK drivers of Volkswagen cars to have them fixed and compensation paid, as has happened for US consumers, and will he tell us who in the UK Government will be taking responsibility as they face legal action from the EU Commission for their poor response to the scandal?

[The Minister of State, Department for Transport (Mr John Hayes)]

Having been a little unkind to the Scottish National party earlier, let me be rather more generous now: the hon. Lady is right, and this is a matter for the whole House to work together on. As I made absolutely clear earlier, Volkswagen’s behaviour has been unacceptable. It is vitally important that we move ahead with rigour, but with care, too, to make sure that consumers are properly dealt with by Volkswagen as a result of this unacceptable behaviour.