Oral Answers to Questions

Pat Glass Excerpts

Thursday 23rd February 2017 Commons Chamber

[Paul Maynard]

I am certainly keeping a very careful eye on Govia Thameslink Railway both in terms of official passenger assist bookings and the unofficial turn-up-and-go service. I am very keen to see the outcome of the mystery shopping exercises being conducted by the Office of Rail and Road. I want to ensure that all passengers who travel on GTR get the service they need from the on-board supervisors.

[Pat Glass (North West Durham) (Lab)]

You will recall, Mr Speaker, that six weeks ago I asked a question at Transport questions about the experience of disabled passengers. I have subsequently been contacted by lots of people who have told me their stories—awful stories that shame us all. I want to ask the Minister about the Disability Discrimination Act 2005, of which this House can be rightly proud. Does the Act apply to train operating companies? I think we would all expect the answer to be yes. If so, what are the Government doing to make sure that train operating companies allow disabled passengers to travel? I have been told that in the past disabled passengers were able to turn up at the station and travel in the guard’s van like a parcel. However unacceptable that is, we are taking that away. Do the Government accept that by encouraging train operating companies to take guards off trains, they are contributing to a breach of the Disability Discrimination Act?

[Paul Maynard]

I would be very concerned at any suggestion that it is appropriate, in any way shape or form, for passengers with a disability to travel in the guard’s van. Indeed, most of our rolling stock these days does not have a guard’s van to travel in. Like the hon. Lady, I have received a number of worrying complaints. I have met the Office of Rail and Road, which scrutinises the licence conditions under which all train operating companies operate. It is conducting a very careful evaluation of the thresholds for triggering licence conditions, which is why it is doing a mystery shopping exercise. Over and above that, I want to ensure that where individual passengers have an inadequate level of service, they too have a route to go down to seek redress from train operating companies.