Pat Glass
Main Page: Pat Glass (Labour - North West Durham)
Caroline Flint
My hon. Friend is right. People are not stupid, but sometimes I feel that the leaders in this country treat them as if they were. That certainly seemed to be the case on Monday, after the energy summit. People feel distrust, and they are right to feel distrust because of what has happened to them.
I am sure that we all have stories of our own experience. For instance, the Minister of State, Department of Energy and Climate Change, the hon. Member for Wealden (Charles Hendry), tried to work out what was the best tariff for him, and then gave up on it. Yet people are being blamed for sticking to the same supplier because they too have given up, although some of those whom we represent have more stresses to deal with in life than we have. Spending half the day sorting out an energy bill—if they can devote that much time to it—is just one item in a long list of things with which they are having to cope, and they are not being helped by the policies of this Government.
Pat Glass (North West Durham) (Lab)
It is all very well for the Prime Minister to tell people that they should insulate their homes. It is true that they should do that, but some of the poorest people in the country live in private rented accommodation. They turn up in my surgery all the time. There are some excellent private landlords, but there are also many who are simply not interested in insulating their houses, and do not care how high their bills are.
Caroline Flint
We have been campaigning for something to be done about that from 2016, but I understand that the Government do not intend to do anything until 2018, and that too is a disgrace. We must also look much more closely at what happens to housing benefit in the private rented sector, and ensure that that sector is not left behind. We should consider incentives, but we should also consider introducing a bit of stick where it is necessary.
Guy Opperman
I am most grateful, and I hope that as part of that inquiry the Committee will examine the weighty report that the OFT has provided, as well as specific submissions from individuals and organisations that, like the previous three speakers, can give specific examples of price fixing or the appearance of price fixing. That is in the context of DCC, the company that I am particularly concerned about and have to deal with, recording operating profits of approximately 19.9% on an ongoing basis. I find that figure hard to square with the one given by the managing director, who when questioned in The Sunday Times said that the operating profit was only 2%—but I have taken my figure from the published accounts.
In Hexham five independents operate—WCF, Par Petroleum, Wallace Oils, GB Fuels Ltd and Rix Petroleum. I urge individual Members to draw to their constituents’ attention by every possible means, as I do for each and every constituent who is faced by heating oil problems, which independents operate in the constituency, so that they are in a better position to get a fair price.
I want to trumpet the great success of the way in which certain communities, such as Tarset, Allendale and Humshaugh, have come together and produced their own price comparison sites. For example, there is Humshaugh village shop, which is run as a co-operative. It was set up by the local community and is financed and run by the 60 people of Humshaugh. Every Monday they publish the prices available from all the genuinely independent local heating oil suppliers. Individuals can either go to the shop’s website or—this addresses the point that was raised about people who do not have internet access—see the prices in the village shop throughout the week. Everybody in the village can then assess who is providing oil locally. Such ideas need to be taken forward.
I welcome the fact that the OFT report indicates that there are problems. However, I would ask the OFT to go further, not least because the report shows that when a company is one of a multitude owned by a larger company, it is obliged to give people who telephone it specific information about who its ultimate owner is. That needs to be monitored, because it is not necessarily taking place. My researcher phoned one of those only yesterday and was not given that information, as should have happened according to the OFT report. I urge the various Committees involved to examine that point.
There is also tremendous difficulty for those who wish to compare prices themselves, because heating companies have no obligation to tell people the price that they are offering. Unless people ask to buy, they are not necessarily given the price. With respect, the Government can do something about that, and I invite them to sit down with individual suppliers, particularly the larger suppliers, and make that point very clear to them. If people ring up and ask for a price, they should be told it rather than the company withholding it.
Pat Glass
I am very grateful to my constituency neighbour for giving way, as we have very similar constituencies and face similar issues. Is it not also true that the price quoted when someone rings up is not necessarily the price that they are charged when the oil is delivered two weeks later? Last winter, as the hon. Gentleman pointed out, the cost of heating oil almost doubled in the space of a few weeks. Someone could order heating oil and be quoted 40p a litre, yet get a bill for 71p a litre two weeks later.
Guy Opperman
The Minister of State, Department of Energy and Climate Change, my hon. Friend the Member for Wealden (Charles Hendry) is not the only one who has been carrying out research on websites. Let me cite the interesting efforts to prove the hon. Lady’s exact point undertaken by the hon. Member for Brecon and Radnorshire (Roger Williams), who ordered more than 2,000 litres of heating oil at a price of 40p a litre—again, from DCC—and received only some of the delivery, at the outset, at that price. Later that December, when the remainder was delivered, the price was 65p per litre—an increase of 25p per litre. I applaud his efforts in this House to publicise that, and previous efforts to deal with the problem, as well as the work of The Sunday Times.
I conclude by saying that I endorse much of the motion.
Pat Glass (North West Durham) (Lab)
Thank you for calling me to speak in this important debate, Mr Deputy Speaker. This subject is of huge interest to the energy-consuming public, and these are matters of real fear and anxiety to many of them. We should remember that many of these British companies that are making big—even obscene—profits right now are the same utility companies, energy companies and communications companies that used to be owned by the British people. Whatever artificial market situation successive Governments put in place to try to manage those companies’ profits and markets, they continue to operate as a virtual oligopoly. There are few suppliers in the market, and entry into that market is virtually impossible. Those suppliers’ actions therefore have a disproportionately negative impact on prices.
The bottom line is that those companies were nationalised for a good reason—namely, to stop them using their strategic position to drive up prices. Ironically, we now find that our most strategic energy, water and communications companies are foreign-owned and are demonstrably using their position to drive up huge profits for a small number of senior staff and shareholders. We have moved from a position in which all of us owned and benefited from those companies to one in which only a small number benefit massively while the rest of us lose out big style.
I am not suggesting that we should renationalise those companies, but the present situation is clearly not working for the consumers of this country. It needs urgent reform. I am really pleased that the Government are supporting the Opposition’s motion today, including the part that calls on them to
“reform the energy market to break the dominance of the Big Six by requiring them to sell power into a pool, allowing new businesses to enter the market, increasing competition and driving down energy bills for families and businesses”.
To me, that means breaking up the big six, and I hope that that will be the Government’s policy. I also hope that the Opposition will hold them to account on that.
It is the greed of those energy companies that has brought about this situation. This year, they have fallen over themselves to announce big increases. British Gas went first, increasing its gas prices by 18% and its electricity prices by 16%, but that was quickly followed by similar increases from Scottish Power and the other four. This might not be a cartel as we know it, operating in smoke-filled rooms, but it appears to be a cartel that operates by watching Sky News to see who is going to go first before rushing in with similar price increases. To me, that is still a cartel, and it is the British consumer who is losing out.
British Gas defends its massive price increases and blames us, the customers. It tells us that we are not paying enough to reflect the increased cost of gas and electricity on the wholesale markets, and that that will depress its profits for the first half of this year. Not surprisingly, organisations such as Consumer Focus and Which? disagree with that, telling us that wholesale costs have actually gone down and are still about one third lower than their 2008 peak, yet the energy companies’ profits have risen substantially over the same period. So, costs on the wholesale market have gone down, and energy profits have gone up. For example, British Gas has had a 44% increase in its gas profits and a 21% increase in its electricity profits. Last year, British Gas’s residential business—not its whole business; just the residential part—made £740 million profit. I am not against companies making a profit, and I believe that everyone is worthy of their hire, but that is obsessive, and it is the poorest people in this country who are paying most.
All that leaves British energy consumers facing massive increases in the cost of energy at a time when wages are being frozen, food prices are rising, petrol and diesel prices are soaring and travel costs are ever increasing. About 9 million households in Britain face an average dual fuel increase of £190 a year. We were told last week that the energy companies made £120 profit from the average family on a dual fuel deal, increasing from £15 in June this year. That is nearly a 700% increase for the average family.
The Prime Minister’s response, therefore, is disappointing to say the least. He had the energy companies in on Monday, but instead of showing them the instruments of torture, he seems to have introduced them to the tea and coffee-making facilities. It is just not good enough. We desperately need the Prime Minister to start taking these people on. It was an opportunity wasted.
Nic Dakin (Scunthorpe) (Lab)
My hon. Friend is making a powerful argument to show how these massive energy cost rises are having an impact on the individual consumer. Does she agree that there is also a negative impact on British business, particularly on high-energy-using British manufacturing businesses, so it is yet another struggle for them in these difficult times?
Pat Glass
I agree, and it is not just businesses either; it is schools and colleges, too, that are being driven hard by these increases.
The Energy Secretary’s response has been equally disappointing. He has given us a White Paper on reform of the electricity market, but in my view, it is big on complicated legal mechanisms while saying nothing or very little about the impact of these increases on households. He has given us a list of his meetings with small providers and he has launched yet another Ofgem review into energy prices—the 18th such review so far. Personally, I do not find that impressive; I think the Energy Secretary should be doing more.
Finally, we are moving towards another winter and the nights are drawing in with temperatures beginning to drop. My constituents are telling me in my surgeries—not just now and again, but every time—that they are having to choose between putting the gas on or feeding the kids. Frankly, in the sixth biggest economy in the world, nobody should have to make that choice. I am pleased that the Government are supporting the Opposition motion, but they need to get a grip on this problem—and fast.