Passport Applications

Debate between Pamela Nash and John Glen

Wednesday 18th June 2014 Commons Chamber

[John Glen]

No. Given the limitations on time and given what the right hon. Member for Manchester, Gorton (Sir Gerald Kaufman) said earlier, I shall carry on.

More than 500 people missed their travel dates in 1999, and the Government then paid out over £124,000 in compensation for missed holidays, honeymoons and business trips. More than half of all calls failed to get through to the agency. The emergency measures put in place by the then Government cost a total of £12.6 million, including £16,000 spent on umbrellas for people queuing in the rain for hours.

It is important that today we reflect on what happened 15 years ago. It took the Government five months to get a grip of the problem and to put emergency measures in place, in stark contrast to what we have seen from this Home Secretary and this Government. The Government are not simply throwing extra resources at the difficulties; they are taking proportionate steps to reallocate 250 staff and add 650 staff to customer helplines. That action was taken quickly. The wider concerns that have been generated have increased unnecessary calls, leading to an extra administrative burden on the Passport Office. Let us put the situation in context. Between January and May, 99% of passports were issued within four weeks. That is a pretty impressive outcome.

As I said earlier, four constituents contacted me. One of them had to delay his holiday by one day, which is incredibly significant for him and his wife. I very much hope the Government will make it clear how compensation in such circumstances can be gained and the best way to approach that. I also hope that this afternoon’s debate is an opportunity for the Government to outline once again the considerable and sensible steps they have taken to ensure that people can receive their passports as soon as possible.

My councillor, Ian McLennan, a tenacious Labour councillor, was hoping to depart on a cruise with his wife but unfortunately the passport reached them one day late. He is the only constituent of mine who has experienced any meaningful problems. I see no reason why my constituency should be any different from any other. I hope that when the reviews take place, we look at some—

[Pamela Nash (Airdrie and Shotts) (Lab)]

Will the hon. Gentleman give way?