Oral Answers to Questions Debate
Full Debate: Read Full DebateOwen Thompson
Main Page: Owen Thompson (Scottish National Party - Midlothian)Department Debates - View all Owen Thompson's debates with the Department for Work and Pensions
(4 years, 5 months ago)
Commons ChamberThe average time is 14 weeks. We continue to review the process. As I set out earlier, with the forthcoming Green Paper we will be looking to identify further ways to improve the claims experience and make it easier to get supportive evidence that increases the likelihood of a paper-based review without the need for a face-to-face assessment.
I thank the hon. Member for raising this matter. If he wishes to share the details of the case with me afterwards, I will be happy to look into it. Without the details, I can only give a broad answer. We are doing additional work on the management reconsideration stage to ensure we can help all claimants gather the additional written or oral evidence that could help to change the claim, so that they are less likely to be in the long independent appeal process.