Oral Answers to Questions

Owen Thompson Excerpts

Monday 9th March 2020 Commons Chamber

[The Minister for Disabled People, Health and Work (Justin Tomlinson)]

The average time is 14 weeks. We continue to review the process. As I set out earlier, with the forthcoming Green Paper we will be looking to identify further ways to improve the claims experience and make it easier to get supportive evidence that increases the likelihood of a paper-based review without the need for a face-to-face assessment.

[Owen Thompson (Midlothian) (SNP)]

T5. I have a constituent who cannot walk without aid and has severe depression currently going through the appeals process. That has already taken months, during which time no payments have been awarded to them. My constituent has had to rely on handouts from friends simply to survive. What advice can the Secretary of State give my constituent, or any other person in that situation, to help resolve the situation?

[Justin Tomlinson]

I thank the hon. Member for raising this matter. If he wishes to share the details of the case with me afterwards, I will be happy to look into it. Without the details, I can only give a broad answer. We are doing additional work on the management reconsideration stage to ensure we can help all claimants gather the additional written or oral evidence that could help to change the claim, so that they are less likely to be in the long independent appeal process.