Concentrix: Tax Credit Claimants Debate

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Department: HM Treasury

Concentrix: Tax Credit Claimants

Owen Thompson Excerpts
Tuesday 18th October 2016

(7 years, 7 months ago)

Westminster Hall
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Owen Thompson Portrait Owen Thompson (Midlothian) (SNP)
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We have all had cases of people who have been vindicated after their lives have been turned upside down. They may have had their payments reinstated and even sometimes their bank charges refunded, but what about the high-interest payments they have had to make to payday lenders? What about the jobs they have lost because their childcare provider cancelled due to lack of payment? Where is the justice in those situations?

In one case, a working mother of four in Midlothian lost her job because her childcare provider cancelled on her. She put out an appeal on social media to ask complete strangers to send her five-year-old son birthday cards so that he could have something of a birthday. She was so ashamed at not being able to provide her children with anything other than a basic ration pack from a food bank. How can that situation be justifiable? Members from all parties in the House have highlighted similar cases across the country featuring single parents. Those situations are not coincidental and they were preventable. The strategy has been utterly shameful.

One thing that is clear from the Concentrix experience is that it achieved nothing and created a mess that has damaged people financially and emotionally—a mess that has been and continues to be expensive to correct. Additional resource is being appointed within HMRC and the civil service and the suggested cost of the Concentrix contract is reputed to have been £75 million so it seems fair to end my contribution by asking how much of that money will be clawed back to directly compensate those affected most.