(3 weeks, 5 days ago)
Commons ChamberThe hon. Lady is absolutely right to talk about the cost in people’s lives; considering what has happened when people are at their most vulnerable, it clearly goes beyond the monetary. We absolutely have to restore a contractual level of service as a priority and then, as I say, look at a range of options in the medium term.
Mr Evans applied for early release of his civil service pension on health grounds because of terminal illness in November 2025, but sadly passed away this May. His case is still not resolved, despite repeated urgent representations from my office. Capita has failed inexcusably. What actions can be taken to ensure that Mr Evans’s family receives the pension and payments owed without further delay, and to hold Capita to account? Will interest be paid on back payments?