Health Services: Southend West

Nigel Evans Excerpts

Wednesday 6th July 2022 Commons Chamber

[Anna Firth]

My right hon. Friend makes an important point. While ambulances wait in the hospital car park, another person is waiting at home with a broken hip or something similar and is unable to be picked up.

The 111 service in Mid and South Essex is run by Integrated Care 24, and the service answered 30,396 calls from patients in June. One of the most baffling things about the 111 service is that if a call has not been triaged by a clinician within an hour, an ambulance is automatically dispatched as a fail-safe. In June alone, 100 ambulances were auto-dispatched in Mid and South Essex, which is an average of 3.1 a day, due to delays in patients being triaged. In May, I met an ambulance crew who had been auto-dispatched to treat a 12 year-old child with tonsillitis as the case had not been triaged by a clinician within an hour. The ambulance crew were as surprised as the mother that they had been sent to attend a child with tonsillitis. On average, each ambulance call-out costs the taxpayer about £350. On those figures, we could be spending nearly £500,000 annually in Mid and South Essex alone on unwanted and unnecessary ambulance call-outs. Were that situation to be repeated at every hospital trust throughout the country, we would spend tens of millions of pounds on unnecessary ambulances. Will the Minister commit to reviewing the system that causes ambulances to be auto-dispatched?

Finally, I come to GP waiting times. GPs are at the heart of so much of our health system, and they have traditionally been the first port of call for people who have minor or recurring illnesses, but since the covid pandemic we have had a tsunami of complaints from people who are not able to see their GP. According to a poll by Survation, 47% of people in Southend West experienced problems booking a GP appointment in the past year—that is nearly 50% of people who are trying to see their GP. Every week, I am contacted by at least three constituents who are struggling to get a GP appointment. Generally, the complaint is that patients are in an endless loop of calling their practice in the morning and being told that there are no appointments available and they should call back in the afternoon, only to be told then to call again the following day—and they go round the buoy again. In one case, it took a constituent five weeks to get an appointment with his doctor. At West Road surgery, in my constituency, there are currently three-week delays for urgent blood tests. I have also received many reports of GPs delaying the return of medical forms to the Driver and Vehicle Licensing Agency and of delayed referrals to specialists. One constituent who had suffered a minor injury to his head and needed to see a GP for a check-up and bandaging had to call an ambulance and attend A&E because no appointment was available. This simply adds to the pressures I spoke about earlier in this speech.

Some surgeries in my constituency are attempting to innovate by bringing in an e-consult system, but they are doing so without writing and explaining the new system to their patients in advance—I am told there are no funds from the clinical commissioning group for such a letter. Not surprisingly, that is adding to the levels of frustration and anxiety. Besides, this online system is not suitable for many of the most elderly and vulnerable people in my constituency, who do not have access to the internet. Nationally, 54% of over-75s are not online, and the figure for the city of Southend is 8%, so we are talking about 12,000 people who have never even used the internet.

What my constituents need and deserve is to be able to visit their doctor, and that brings me to my final ask this evening. We can implement all sorts of clever systems to reduce waiting lists, but what we really need is more GPs and more appointments. Will the Minister please let me know what is being done to recruit more doctors in Southend, and what is being done to encourage them to increase the number of in-person appointments available?

I started this evening’s speech on a positive note by thanking our brilliant health workers, and I want to conclude on a similar one. We have some brilliant initiatives locally that are already making people in Southend West healthier. Southend University Hospital is piloting an innovative enhanced discharge service, a collaboration between Southend-on-Sea City Council, Southend clinical commissioning group and the hospital. This is helping people to get home when they have been in hospital, and it is a brilliant therapy-led assessment service that really puts people at the heart of ongoing care. I am delighted that the Government have praised the scheme, and I look forward to it being extended. I would like to take this opportunity to invite the Minister to come and visit the hospital; he and his ministerial colleagues—whoever they may be—are always welcome to come and visit.

My hon. Friend the Member for Rochford and Southend East (James Duddridge) would raise the case for a Shoebury health centre if this debate covered the whole of Southend, but I know the Minister is already aware of his passion and support for such a proposal. I fully support this endeavour and indeed would welcome one of these in Southend West as well.

To conclude, my main asks this evening are as follows. What is being done to recruit doctors in Southend, and what is being done to encourage them to increase the number of GP appointments available? What is being done to reform the 111 service to ensure ambulances are not auto-despatched needlessly? Most importantly, will the Minister please confirm tonight the release of the £8.4 million of enabling funding that is so vitally needed to improve the Southend emergency department?

[Mr Deputy Speaker (Mr Nigel Evans)]

As the Minister is a regular attendee at Adjournment debates, I would normally say that I am delighted to see him here today. After the events of the last 24 hours, however, I will say that I am relieved to see that he is here to respond to this debate.