Business Energy Supply Billing: Regulation

Debate between Nick Timothy and Miatta Fahnbulleh

Tuesday 1st July 2025 Westminster Hall

[Miatta Fahnbulleh]

We will raise the issue of deemed contracts with the regulator and the ombudsman. More broadly, my hon. Friend has raised specific concerns about the ombudsman’s approach. There is a clear complaints procedure, so if constituents feel that they have not had the service that they require, there is a process to escalate their complaint up the hierarchy of the ombudsman and consumers should use it.

My hon. Friend also raised the important issue of the Ofgem review, as did other Members. I could not agree more; we need a regulator with teeth that is on the side of consumers. As part of our manifesto, we promised to strengthen Ofgem, to ensure that it can hold companies to account for wrongdoing and require higher standards of performance, and to make sure that customers receive automatic customer compensation for poor service. To address that, in December, we launched a comprehensive review of Ofgem. We are in the weeds of that review, which will conclude in the autumn. Critically for me, the review will establish Ofgem as a strong consumer regulator. It will ensure that Ofgem is equipped to address unacceptable instances of customer failing and, importantly, we want it to reset consumers’ confidence in a system that, quite frankly, they have lost confidence in.

In response to the hon. Member for Dumfries and Galloway (John Cooper), the review will specifically look at whether Ofgem has the right remit, mandate, tools and powers to do the job that consumers expect. We want to ensure that all the examples are represented, so we have done a big call for evidence. We are doing huge amounts of engagement to make sure that all the evidence informs the final conclusions of the review. Critically, it will also look at redress, because we know that we need to get that right. The point has been made over and over again that it is about setting in place the right regulatory framework, but also about making sure that there are repercussions when compliance does not happen, and that there are clear enforcement mechanisms. We want to ensure that the regulator has all that.

We know that the cost of energy is a massive issue for businesses across the country, particularly small businesses. This issue, and the question of whether we cap energy bills for non-domestic customers, was raised by my hon. Friend the Member for Stevenage (Kevin Bonavia) and the hon. Member for South Cambridgeshire (Pippa Heylings). We have taken the judgment that the way that we respond to energy bills that are too high is to sprint in order to deliver clean power and break our dependence on fossil fuel markets so that we can drive down costs and bills for consumers. The shadow Minister is wrong: this is not and never was ideological. We have seen the worst energy crisis in a generation and our dependence on fossil fuels was at the root of that. That crisis, not on our shores, meant that businesses and consumers across the country were paying the price. That is why diversifying our energy mix, whether Members believe in net zero or not, and generating home-grown clean energy that we control are the routes out of this bind and out of volatility. That will deliver energy security for families and fundamentally secure family and business finances.

[Nick Timothy]

The Minister, as Ministers do, made a point about the volatility of gas prices. When wholesale gas prices fell and the price cap was lowered, the Labour party put out posters saying, “Labour have just cut your energy bills.” Will she accept that it was wrong for the Labour party to do that, when that fall was because of the reduction in wholesale prices and nothing to do with policy costs, which were actually increasing?

[Miatta Fahnbulleh]

My words were very clear. We welcome the reductions in energy prices, but we were very clear that we are on a rollercoaster: prices go up and prices go down. We must get off the rollercoaster so that we deliver energy security. That will deliver price stability and fundamentally secure family finances.

[Nick Timothy]

Will the Minister give way on that point?

[Miatta Fahnbulleh]

I will make some progress.

I want to end by addressing the issue of energy brokers, which has been raised. We know that many energy brokers can help businesses to save money on their bills with contracts tailored to their needs. However, we have also seen evidence of opaque charging structures and unfair sales practices. We are hugely conscious of that, and last year the Government launched a consultation on introducing regulation of third party intermediaries such as energy brokers, aimed at enhancing consumer protection, particularly for non-domestic consumers, where we have recognised that there is an issue that must be addressed. The consultation has now closed, and I can assure my hon. Friend the Member for Tamworth that the Government are working through the huge volume of responses that we received and will respond in due course.

Finally, to the hon. Members—

Oral Answers to Questions

Debate between Nick Timothy and Miatta Fahnbulleh

Tuesday 29th April 2025 Commons Chamber

[Nick Timothy (West Suffolk) (Con)]

Several times now, I have asked Ministers to rule out aligning the British carbon price with the European one and each time they have refused to do so. They have already abandoned their promise to cut energy bills by £300 a year, but alignment would increase wholesale costs and therefore increase bills for every family in the country. Can the Minister, at last, be straight with the public and tell us whether the Government plan to match the European carbon price—yes, or no?

[Miatta Fahnbulleh]

We are engaging with industry on this matter. The Confederation of British Industry and Energy UK are clear that they should support alignment, but we are looking at that. Ultimately, we are doing everything that we can to bear down on energy costs in this country. That is why we are sprinting to clean power. We inherited an absolutely atrocious legacy from the Conservative party, which allowed businesses and consumers to bear the price of a broken system. We will not make the same mistakes, which is why we are cracking on with the job.

[Nick Timothy]

I think we are getting closer to the Government admitting their secret plan. As soon as the local elections are done, Labour is going to sell out to Europe, and the result will be higher bills for British families. But there is more: the EU is expanding carbon pricing to include transport and heating emissions, so alignment with the expanded scheme would mean extra taxes on every British family for driving their cars and heating their homes. Will the Minister rule out aligning at least with the expanded scheme and say no to new taxes on everyday life—yes or no?

[Miatta Fahnbulleh]

I am absolutely disappointed by the Conservatives. I should expect more, but maybe I need to get used to being disappointed. We saw the press release a week ago, and it has had no publicity because it is a Conservative party scare story. It is absolute nonsense. The Government are serious about bearing down on the cost of energy for businesses, and we are getting on with the serious work of doing that. I suggest that the Conservatives get a grip and join us in that task.

Fuel Poverty: England

Debate between Nick Timothy and Miatta Fahnbulleh

Wednesday 12th February 2025 Westminster Hall

[Miatta Fahnbulleh]

Let me reassure the hon. Member that we are talking to all devolved Administrations. There are common challenges that we all face and common solutions. We are working in collaboration; we have an interministerial working group, and I am having direct conversations with all devolved Administrations as we take forward our plans.

We are also trying to work with everyone. The challenge we face to turn around the trajectory on fuel poverty is huge and the inheritance is tough, so we want to draw on the expertise of consumer groups, industry and academia as we develop our plan on fuel poverty.

[Nick Timothy]

The Minister talks about the tough job the Chancellor faces. Does she acknowledge that the job is tough because of the Chancellor’s own choices? The Minister talks about the inheritance but, as I said in my speech, the Labour manifesto said that Labour would increase spending by £9.5 billion a year, while the Budget increased it by £76 billion a year. That is why the Chancellor faces tough decisions—they originate with her own political choices. Does the Minister acknowledge that?

[Miatta Fahnbulleh]

That is pretty audacious of the hon. Member, given the record of the previous Government, their financial position and the wrecking ball they took to the economy. We have to clean up the mess of the previous Government, so yes, we have had to make tough choices before that. Candidly, if I were in the hon. Member’s position, I would be hanging my head in shame, rather than lecturing this Government on how we clean up the mess they created. What I will say is that, whether on the economy or fuel poverty, we understand that we have been given an atrocious inheritance. We are not complacent about that. Things that the Conservatives were willing to accept, we are not willing to accept.