Civil Service Pensions

Debate between Nick Thomas-Symonds and Josh Fenton-Glynn

Monday 6th July 2026 Commons Chamber

[Nick Thomas-Symonds]

The only way to restore confidence is quite simply to get this service to the level it should be at—to the level that her constituent deserves.

[Josh Fenton-Glynn (Calder Valley) (Lab)]

I have been contacted about this issue by 14 constituents and have raised their cases. Only three of them have been resolved; the unresolved ones include bereavement cases, which we were told would be prioritised. I went to the drop-in for MPs, but I sat there for 40 minutes and then left because nothing had happened. It beggars belief that this company has ridden roughshod over people who have been public servants for years. Can the Minister say what will it take for us to take the contract off Capita?

[Nick Thomas-Symonds]

My hon. Friend makes a very good point about the drop-in for MPs. Again, that is why I felt I had to intervene directly, because even that was causing a problem. On his second point, he can rest assured that wherever contractual performance falls below the level required, I will take action—and I have. As I say, in the context of our policy on insourcing, we are also looking at this contract being a prime candidate.