(3 weeks, 6 days ago)
Commons ChamberI am very sorry to hear about Caroline’s case. If the hon. Member is willing to write to me directly with the details, the Parliamentary Secretary will gladly look into that case.
The family of a terminally ill constituent contacted me in desperation last month after trying to resolve the pension issues of their family member since January. She died yesterday, with her pension still unresolved. Can the Minister be more specific for that family about what will be done to resolve this issue? It is too late for my constituent, but her family have been through enough.
I am very sorry to hear about my hon. Friend’s constituent; it is a tragedy that she passed away only yesterday. I would be glad if she wrote to me about that particular case. The Parliamentary Secretary will look into it personally, because of the nature of what has happened. For that family, and for every other family with an interest in this scheme, we absolutely must restore the level of service that they rightly expect.