Jobcentre Plus

Nick Thomas-Symonds Excerpts

Tuesday 7th July 2015 Westminster Hall

[Christina Rees (Neath) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Williams. I congratulate my hon. Friend the Member for Islwyn (Chris Evans) on securing this important debate.

Job seeking is often a stressful, unpredictable journey that is usually travelled alone. Losing a job is difficult, not only for the individual, but often for their families as well. The search for work—perhaps following redundancy, or however a job is lost—is never easy, and although for most people it is over within six months, many are left to endure cycles of short-term work and long periods of unemployment.

Jobcentre Plus has remained the single biggest gateway into the world of work for generations, with jobseekers culturally bound to the process of examining the jobs board at their local job centre, or dole office as it used to be known. However, research shows that although 75% of people claiming jobseekers allowance gain employment within six months, only about half of claimants leaving JSA are still in work eight months later.

[Nick Thomas-Symonds (Torfaen) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Williams. I congratulate my hon. Friend the Member for Islwyn (Chris Evans) on securing this important debate.

My hon. Friend the Member for Neath (Christina Rees) sets out powerfully the statistical case relating to Jobcentre Plus. Does she agree that there has been a problem with the Government’s rhetoric, which is exacerbating the position of the unemployed, because rather than accepting that unemployment is a difficult time in a person’s life, people have been stigmatised as shirkers? That has made the atmosphere around Jobcentre Plus far more difficult than it needs to be.

[Christina Rees]

My hon. Friend makes a good point. I agree. The rhetoric often binds people in cultural divisions.

The process simply is not working. The world has changed since the inception of the jobcentre and, indeed, Jobcentre Plus. To be fair, the Department for Work and Pensions has implemented changes that take account of the increasingly digital way in which people access services and information. Its aim of “digital by default” ways to sign on is a clear move to base its services in the computer-centric world where many people exist.

However, the Welsh Government’s “National Survey for Wales 2013-14” confirmed that 21% of the Welsh adult population aged 18 or over does not regularly use the internet. In the local authority area of Neath Port Talbot, where my constituency is situated, that figure is almost 41%. Although 82% of people use the internet for email and 74% for general browsing, only 17% used it to look for work. Youth unemployment in Neath Port Talbot in May 2013 was 9.7%, compared with 9.0% in Wales and 7.8% for the UK as a whole, and 2% of young people had been out of work for more than six months. As those statistics suggest, there is a great need for good quality job search, support and advice in Neath, and other constituencies like it.

I wish to highlight two examples of how community-based organisations have improved the job prospects and quality of life for people in my constituency of Neath. One is in a community suburb of Neath town centre, called Neath East, and the other is in a small village called Banwen, at the top of the Dulais valley. The people of Neath East came together to try to regenerate their area, first establishing the Melincryddan Community Conference, known as MCC, and later joining forces to create the Neath East Communities First partnership. This partnership has sought, and continues to seek, the views and participation of community members in deciding on actions to regenerate the area.

One of the first needs identified was provision of advice to be available locally, which led directly to the provision of Melin advice centre. Initial consultations revealed that many claimants were being turned away from Neath Jobcentre Plus, as they lacked the necessary IT skills and/or access to fulfil the three basic criteria of day one conditionality—compiling a CV and having an email address and a Universal Jobmatch registration—and the staff at the jobcentre did not have the time to assist them.

The MCC/Communities First partnership put staff in the jobcentre to provide a two-phase approach, with funding secured in 2014 from the Jobcentre Plus flexible support grant. First, it helped claimants with the immediate task of meeting their conditionality requirements, ensuring that they navigated the systems properly and were armed with the requisite documents. Secondly, it directed claimants to its own advice centre for more tailored, in-depth advice that aimed to secure them better long-term employment prospects.

The Melin centre offers a range of services and facilities, including adult learning classes, welfare rights advice, and employment search and support. It also delivers a range of health and wellbeing activities, employing more than 15 members of staff. It is now working with between 50 and 130 people each month, all seeking support to meet the day one conditionality criteria.

MCC has succeeded in helping people in Neath East to gain employment opportunities by helping them to navigate the systems properly. That has vastly improved the services being offered by Jobcentre Plus and is therefore improving the quality of life for those in the community.

The Dove Workshop in Banwen was formed during the 1984-85 miners’ strike as a response to the need for the community to come together and share skills and solidarity. Led by women, for women, the organisation began as a way of offering adult education and skills training, so that local women were better equipped to find work during the year-long strike that saw their partners and fathers out of work and on the picket line. Although the strike came to an end, Dove Workshop did not. Instead, it grew in strength, scale and scope, working not only with women, but with all parts of the community, providing education and a range of services and projects. It has acted as a union for the community during times when not everyone worked, and it recognises that those who are working work in disparate sectors, industries and places.

Dove now employs 30 people in a community where jobs are rare. It continually supports its staff to undertake training and further education, providing a number of services associated with learning, offering opportunities for volunteering, work experience, IT drop-in services, employment support, CV writing, and much more. One project delivered by Dove is “Building Livelihoods and Strengthening Communities”, funded by the Big Lottery Fund in partnership with Oxfam Cymru. This project, together with Dove’s own advice service, works to support local people in their pursuit of good quality, sustainable employment.

As with MCC, for many years Jobcentre Plus in Neath has sent many jobseekers to Dove because Jobcentre Plus staff were unable to assist them directly, as they lacked the time and resources to do so. Dove also applied for the Jobcentre Plus flexible support grant, but was unfortunately denied funding. However, Dove has never turned away someone seeking help, and it continues to provide advice today. To me, Jobcentre Plus is a conveyor belt whose purpose seems to be to offer unemployed people the prospect of six months’ work. However, MCC and Dove cater to an individual’s needs, ambitions and quality of life, so that they can fulfil their potential and make a meaningful contribution to the community.