Universal Credit

Nick de Bois Excerpts

Wednesday 6th March 2013 Commons Chamber

[Nick de Bois (Enfield North) (Con)]

It is to the credit of the Secretary of State and the Government that, as we have seen so far today, the issue being debated is not whether we should try to introduce universal credit into the welfare equation. The level of the debate has been fascinating, and I commend the Chair of the Select Committee on her contribution. I was particularly taken by her succinct and well made observation that whichever political party brings in the change, there will be unforeseen consequences, and the issue is the Department’s ability to deal with those consequences. We cannot do much more about them—by their very nature they are unforeseen—but the House will rightly look to the Department to work as assiduously and quickly as possible, because they will affect people’s real lives.

It is a pleasure to follow the hon. Member for Hampstead and Kilburn (Glenda Jackson). I have yet to agree with her on anything, but she touched on the subject of individual fraud. I do not wish to alarm her, but I calculate that the bank account running the universal credit system will be one of the largest in the world. I hope our security systems and advice are up to scratch, because that would be an expensive fraud for all of us. I am not making light of it, but individual applications may be a smaller part of the problem if our security advisers have taken care of that one. I am sure that they have and that there is nothing the Minister needs to lose sleep over.

It is to the credit of the House that, in discussing whether universal credit is a good idea, we have not entered into yah-boo politics. However, while the House rightly focuses on vulnerable citizens who may be caught up in the changes, it is important that we do not reduce the issue to a denominator that means we should not press ahead with them. We should all aspire to change, and not hold back because of a fear that smaller groups have the potential to lose out. Of course, they must not lose out as a result of some of the issues I will come on to talk about.

It is important that we distinguish between vulnerable people and those who presently do not have skills. I am not sure that someone who cannot complete an online form is vulnerable, but I argue that they are unskilled. Our goal surely must be for 100% of benefit claimants to be able to claim online, notwithstanding the hon. Lady’s self-declared inability to do so, something I understand perfectly and empathise with. It must be our goal. It would be more economical and user-friendly once people are conversant with it.

In my constituency, if I accept the statistics suggested for those unable to complete a claim online, 600 out of 3,500 claimants may not be able to do so. However, I would rather find a system that suits the vast majority of people, and then work hard to bring others up to scratch. It is good to see the use of computers and advice being available in jobcentres. Three computers in each jobcentre may not be enough—although I suspect we will probably have more in areas of greater need, and fewer in areas with less need—and it is right that the telephone service will be in place for a considerable time. However, I want us to aspire to better systems and not be held back. It is crucial to seek to get everyone online not just to meet the needs of universal credit, but for the development of personal skills. We cannot run from the digital age. It is here and we will all have to use it whether we like it or not. Whether we are luddites or reformers, it is here and that development must be one of the fringe benefits of what we are trying to do.

On direct payments to landlords, my understanding—I am very happy to be corrected if I am wrong—is that under the Government’s pilots the majority of people are meeting their rent payments in full and on time. My understanding is that in the first four months, from more than 6,000 social tenants who were paid their housing benefit directly, rent collection rates stood at 92%. If that is accurate, it indicates that the pilots are travelling in the right direction. Of course, that means 8% are not doing well. However, I support the view taken by my hon. Friend the Member for Battersea (Jane Ellison), who argued that we will be able to invest more time to bring that 8%—if that is what the figure turns out to be—the care and attention they need. I recognise the cynicism mentioned by the hon. Member for Hampstead and Kilburn, but that is what we are here to deal with. We should not allow ourselves to repeat the mistakes of the past. We should learn from the past and be able to put extra time and resource into looking after those people so that they become more self-reliant.

On self-reliance, in the past decade or 12 years or so, approximately 2 million children were brought up in households where no one was working. No Government ever set out to achieve such a thing; it has happened for a number of reasons. However, it has contributed enormously to creating a state of mind whereby so many people look at what they cannot do, as opposed to what they might aspire to do. From a life of dependency, I am sure that they would prefer to move to a life of independence. I welcome the inherent measures in universal credit and the wider welfare reforms, because they enable people to move towards taking responsibility for improving their own lives, finances and skill sets. The state will never be able to do everything for everyone—that philosophy is wrong. We have almost empowered a generation to believe that the state will provide them with an answer to their problems. That is not the case in the real world—we know that. I therefore welcome the measures warmly, as they will provide a step-change for people towards independence and taking more control over their lives.

I listen carefully to the members of the Select Committee, who have been extremely thoughtful in discussing potential areas of weakness. As a constituency MP, like all of us in this House, I inevitably attract people who are caught up in grey areas. We have a duty—indeed, a passion—to help advise Government where those grey areas are and to make recommendations for changes. Sometimes we fight the bureaucracy that can so often stifle individuals, many of them vulnerable, into almost giving up hope of receiving the help that we have decided they deserve. I fully anticipate that there will still be work to do, but I engage constructively in that process, because I recognise that any system that is introduced is bound to create a grey area in which some people will be trapped. However, that is not a reason not to proceed; it is simply a reason to be flexible and to move forward, advise and gain consent to deal with those issues.

I conclude by saying that the House is at its best when it is arguing about detail and trying to highlight potential flaws. I welcome the cross-Chamber support for the big idea of this reform. The shadow Secretary of State has been characteristically robust on many occasions, and I am sure he is being so on Twitter right now. Some of his public remarks predicting complete doom and gloom for the system are perhaps uncharacteristic, because the mood of the House seems to be, quite sensibly, “We are behind this. The Government may not have got everything right and we will watch them on that score.” That is probably the right way to go and I hope that he genuinely believes that this is the right thing to do.

[Mr Liam Byrne (Birmingham, Hodge Hill) (Lab)]

The hon. Gentleman is right that we support this idea in principle, but we have grave and growing concerns about implementation. He will have seen reports in The Guardian that prompt questions about whether there are IT personnel or contractors at Accenture, Atos Origin, Oracle, Red Hat, CACI or IBM UK who have been stepped down, or in any way notified by the Department, that they are to “suspend work”. We hope the Minister will be able to return that in his remarks.

[Nick de Bois]

The right hon. Gentleman is absolutely right to make that point.

[Mr Hoban]

rose—

[Nick de Bois]

I will give way to the Minister, who no doubt will want to answer the right hon. Gentleman’s point, in a moment. I do not want us to set a tone that will undermine our overall goal, but of course if the shadow Secretary of State has concerns, he should raise them. I am sure the Minister is keen to answer them.

[Mr Hoban]

The shadow Secretary of State has been touting this story for months. [Interruption.] No, it has been longer than that. The last outing was in today’s Guardian. I want to make it clear that nobody has walked off the project; all the contractors are in place and the project is on schedule to be delivered at the end of April. Now, if he thinks the idea is good in theory, it is about time he supported it. It is working and the contractors are in place, doing the job and ensuring that the pilots will be up and running at the end of April.

[Nick de Bois]

I am glad to have spirited into being some Front-Bench dialogue.

[Jane Ellison]

My hon. Friend is right that we must be conscious that these are vulnerable people, which is what the Committee report was about. Exaggerating for political purposes the possible problems, which we have all acknowledged, runs the danger of most alarming and leading astray the people we most want to help.

[Nick de Bois]

My hon. Friend makes extremely well the point I made so badly.

The shadow Secretary of State knows the history of Government IT systems. Given that history, it is inevitable that there will be some genuine concerns. When I was rolling out IT systems in my company, it filled me with horror; I knew we would end up exceeding the budget and that the timetable would come under threat. In those days, we dealt with it by shadowing the new system with the old system. I give credit to the Government for not having gone for the big bang effect and for seeking to roll out the system gradually. Had I been in their position, I would probably have made the same decision, but the proof will be in the pudding. Nevertheless, they have learned from previous mistakes. I was delighted to hear the Minister’s confident assessment, which I have no reason to doubt, and I think they have taken every reasonable step. Will there be problems? I am certain of it, but I do not think that they will be insurmountable.