Flooding

Nia Griffith Excerpts

Monday 6th January 2014 Commons Chamber

[Mr Paterson]

I am grateful to my hon. Friend for his comments. DCLG Ministers obviously played a key part in our Cobra meetings, and liaison with relevant local councils was discussed almost on a daily basis. That is a key local government responsibility that has been pursued with vigour by Ministers at the centre.

[Nia Griffith (Llanelli) (Lab)]

Lack of communication is one of the major complaints made by people whose public transport arrangements have been disrupted by adverse weather. Will the Secretary of State tell us what the Transport Secretary is doing to demand improvements from public sector and public transport providers, particularly those running stations and airports, so that people are not left for hours without any information whatsoever or have to surge from one platform to another because of conflicting messages? It is simply not good enough for people to be left waiting for hours and hours without any understanding of what is happening.

[Mr Paterson]

The hon. Lady is absolutely right and I entirely agree with her. There is nothing more frustrating for all the entities involved if telephone calls are not received and information is not passed on. That applies to transport organisations, airports, power companies and, obviously, local councils. That is definitely one of the things we will be looking at. People were really exasperated. The power system went out at Gatwick: there were no screens and no public address system, and people were, quite rightly, absolutely furious. That is a clear area that we want to look at. We will make absolutely sure that all the organisations delivering to the public on the ground have a means—and a back-up, which is really important—of receiving calls and getting information out. The hon. Lady is absolutely right.