High Streets

Naushabah Khan Excerpts

Tuesday 30th June 2026 Westminster Hall

[Mr Campbell]

I agree. The roll-out of banking hubs has helped in a small way, but has made only a marginal difference.

The other issue is the difficult problem—or the advantage, as some would see it—of online shopping and its effect on the high street. I go out weekly to distribute my MP business cards on doors in my constituency, in a whole range of areas. On every third or fourth house I see a little Post-it note that says, “Leave the parcel in the garage,” or, “Leave the parcel in the porch.”

[Naushabah Khan (Gillingham and Rainham) (Lab)]

The hon. Member is making a powerful speech. With reference to the change in the nature of our high street, he is absolutely right that online retail has taken over. Does that not mean that we need to look at a mixed-use offer that takes into account things like housing, the impact of health in the area more broadly and general disadvantage, which have an impact on how high streets look and feel for communities?

[Mr Campbell]

I do not know whether the hon. Member is a mind reader, but I was about to come to that very point. The prevalence of online shopping has dramatically changed the high street. People are free to take advantage of online shopping, but on many occasions it is to the disadvantage of the high street. On numerous occasions, we have heard about things that can help in a small way. For example, urban improvements such as better seating can make town centres more attractive and bring people in. They do help, but they are on the margins.

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[Nesil Caliskan]

My hon. Friend is absolutely right. Diversification is very important in town centres. It drives footfall, which is what keeps high streets alive. Footfall, coupled with having money to spend, will mean that businesses can thrive. The Government are committed to publishing our high streets strategy, which looks at all the elements referred to already in the debate. We have announced funding for innovation partnerships to support local communities to reimagine and revive struggling high streets and make them purposeful and fit for the future.

[Naushabah Khan]

The Minister is making a powerful point about community partnerships and how we work together. Does she agree that involving the community in decisions about the future of the high street, as we are doing in Gillingham, is really important? It will secure the future of high streets.

[Nesil Caliskan]

I know my hon. Friend’s area well, and she does good work not only to champion it but to campaign for improvement. She is absolutely right: if local communities have a real say, and that is coupled with backing from central Government, we can see real progress in our high streets and towns. That is important not only for local communities to feel ownership and pride; it is also crucial for employment. High streets are often where young people go for their first jobs. Small and medium-sized businesses are the backbone of the local economy for many towns, so being able to support high streets, including through the high streets strategy, is a crucial part of the Government’s agenda.

The hon. Member for East Londonderry was absolutely right to talk about the opportunity to relocate public services to high streets, which could improve the accessibility of those public services, as well as drive footfall and boost vibrancy. Many places are already doing that effectively.