Royal Mail: Universal Service Obligation
Natasha Irons Excerpts(1 week, 6 days ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
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Blair McDougall
I know from my talks with officials that the right hon. Gentleman has been in discussions about the issues in Tonbridge, and that Royal Mail is seized of those. He is absolutely right. Members have mentioned hospital appointments; it is worth mentioning the important post that we hon. Members send to often very vulnerable constituents. That is a reminder that the post is a central part of our national life and economy, and we have to see it improve.
Natasha Irons (Croydon East) (Lab)
I thank my hon. Friend the Member for Blyth and Ashington (Ian Lavery) for securing this urgent question. In my constituency, we have had a massive uptick in complaints about not only letters being delivered late, but priority service not happening when people have paid for it, and constituents being advised to collect post from delivery offices without prior notification of an attempted delivery; essentially, they are asked to become their own Royal Mail. Having met local workers over Christmas, I know that they are working incredibly hard to keep on top of this, and they are just as frustrated as my residents. My biggest concern is that when Members have raised the issue with Royal Mail, its response has been, quite frankly, rude, dismissive and a bit lacklustre. Will the Minister please outline what he will do to ensure that postal services are protected in my community, and communities across the country?
Blair McDougall
I thank the posties in Croydon for their efforts; they do an extraordinary job. My hon. Friend hits the nail on the head. We sometimes might have lower standards for other delivery operators in the economy, but we expect a certain level of service from Royal Mail. When people are paying more for stamps, or are paying for special delivery, they absolutely should expect to get what they pay for. As I said, I am raising these issues directly with Royal Mail. We are bringing together the workforce and management, and I am meeting Ofcom later today.
Post Office Horizon: Redress
Natasha Irons Excerpts(1 year, 6 months ago)
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Natasha Irons (Croydon East) (Lab)
I thank the Secretary of State for the update today. My constituent Mahesh, who visited me at our surgery on Friday, told us that he had been assured that his conviction would be overturned—he was wrongfully convicted under the Horizon scandal—but he is frustrated by the length of time it has taken for it to be quashed. It is preventing him from moving on with his life. Can the Secretary of State update us on what work is going on to speed up the process to quash these convictions, so that people like Mahesh in my constituency can move on with their lives?
Jonathan Reynolds
I very much recognise the conversation that my hon. Friend has had with her constituent, and her need and desire to progress that claim. The issue is about ensuring that the records are accurate. Cross-referencing between Ministry of Justice databases and court documents is proceeding apace. If her constituent has not yet had a letter and needs to register their credentials, they can do so, but I assure my hon. Friend that this is of maximum priority.