(5 years, 10 months ago)
Commons ChamberThere is an opportunity to make phone claims. I would be happy to hear about that constituency case, although it is very concerning. This benefit is about ensuring that people are better off in work, and are able to respond in particular circumstances. In the Cwmbran jobcentre, positives are being fed back in terms of adjustments and simplification on the ground. If that is not happening in this gentleman’s case, will the hon. Gentleman please let me know?
Does my hon. Friend agree that it is a shame that Labour Members fail to recognise the transformative effect of universal credit in lifting people out of poverty and getting them back into work? That is in stark contrast to Labour’s approach, which left people trapped on benefits for decades or more.
My hon. Friend is exactly right about the myriad complex reasons for which people may struggle to get back into work. The reason may involve personal circumstances, it may involve long-term legacy benefits, it may involve skills, or, indeed, it may involve confidence. With this project of universal credit, if we continue to scare people off approaching jobcentres and making use of advice—budgeting advice, and the advice of work coaches—then we will not be listening and learning from the people whom the Labour party has left to fester on legacy benefits, and that will not help anyone.